eBay limitation review - lots of required info.

[paulburrows15]

Hi all,

Today i've had my first stealth Paypal account limited. I believe this was due to an increase in sales lately.

Paypal have limited me so I am unable to withdraw, send money, or close the account.

They're asking for proof of postage, copies of purchase invoices and also a copy of my business license.

Obviously I am unable to provide all of the above with it being stealth. Also I don't sent items via recorded post therefore have no proof of postage.

Where should I go from here? The eBay account is solid, never any trouble, 2 years old, over 2500 feedback, 99.5% positive.

I need to know whether to stop selling as I may well lose access to the funds in the Paypal account.

[JamesNorth101]

Do you have postage receipts from the post office when you send items? A proof of postage would be best, but a receipts for stamps is better than nothing

[paulburrows15]

No i'm afraid not, I could always go and purchase some. We have a franking machine, I could print off a recent top-up receipt?

However I am unable to supply the other information?

[JamesNorth101]

Using the invoices from the top up on the franking machines could work

Do you not have any invoices for the items purchased?

[paulburrows15]

Yes I do have some invoices.

However business license?

[vetus]

Never do I complete the business license request.

I have uploaded a couple of times UTR for the license request.

Most of the time its easier to not upload anything for this as it seems to just show up when the limitation hits.

[paulburrows15]

I've uploaded a receipt of latest franking machine top-ups as well as an invoice.

I'll see what happens and hope for the best.

[paulburrows15]

It says I need to complete all the steps in order for them to start the review.

What should I upload for the business license?

[JamesNorth101]

Are you registered as a business?

[paulburrows15]

Yes however this is not linked to the stealth Paypal account.

[paulburrows15]

The account in question isn't registered as a business

[JamesNorth101]

Tell them that you dont have a business licence in that case

[Motorbiker]

Better call them. Emails are going to some idiots as I have witnessed.

[wired]

Originally Posted by Motorbiker

Better call them. Emails are going to some idiots as I have witnessed.

Worst advice ever.

[Motorbiker]

Care to explain?

[JamesNorth101]

Calling them is generally the last resort

[Motorbiker]

I had better results with calls, rather than emails.

I started with emails, but then switched to calls.

[paulburrows15]

Update:

Attached a picture of my latest franking top ups.
Attached a recent invoice.
Explained why sales have increased.

Account is back to regular standing as of today.

Thank you James!! Thought the account was a goner but its back to normal.

VERY HAPPY MAN!

[JamesNorth101]

That is awesome news!

Just be careful with it still for the next month or 2

[wired]

Originally Posted by paulburrows15

Update:

Attached a picture of my latest franking top ups.
Attached a recent invoice.
Explained why sales have increased.

Account is back to regular standing as of today.

Thank you James!! Thought the account was a goner but its back to normal.

VERY HAPPY MAN!

Quality news, nice to see something good happen when dealing with PayPal

[vetus]

Question is did you send them a 'BUSINESS LICENSE'?

It definitely is not a step that needs to be completed - really a note for others to take on board when this step shows up in a limitation.

[paulburrows15]

No I simply attached an image of a screenshot showing "NA".