Hi
I would really really appreciate it if someone could point me in the right direction here. If anyone has specific experience on what the best move is, please advise. I know the chances are the account will be closed but want to give myself the best chance.
PayPal have recently limited my business account. Now all my information on there is real.
WHAT WE SELL - We have a one-off fee membership site. All the information we give is available for free. What the customer is paying for is 24/7 support. In effect, it's a digital product/service.
About 10% of buyers open a dispute though.
LIMITATION
14 Jan 2012: For reasons relating to the safe use of the PayPal service we need some more information about some of your recent sales.
STUMBLING BLOCK
I can provide all the information, apart from "Supplier Contact Info"
WHAT TO DO NEXT?
It's obviously a digital service or product. However, have no idea what Supplier Contact Info to provide.
I have a feeling that being honest here may lead to a ban. This would mean saying that we are not reselling anything, just providing free information with support.
THE OTHER TWO OPTIONS
OPTION 1
Provide the name and details of a company which sells a similar sort of service, and say they are our providers (no invoice could be produced)
and hope that Paypal won't look too much into what we do!
OPTION 2
Or the other option is to provide details of another business company (partly owned by me) that does the same stuff. Can get a proper website up in 2 days that reflects what my website sells.
If they ever rang, they would talk to me.
This way, I could also creative invoices between the two companies if required.
I know this is a VERY difficult situation to get out of. And frankly, don't think my chances are very high. But which option would give the best chance in the given circumstances?
Or if anyone has any other alternative ideas, please help.
P.S - I've purchased the
Stealth Book, but I really want to keep this account open as it has been around for years, and I use it to pay clients and take money in from other businesses than just this.
Many thanks For any help
Slickk