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Flagged by Vero
 

Hello everyone,
I have put on sale vero item on 3 different accounts, one by one. And all of those item go flagged. On one account they say it's ⊗⊗⊗⊗, on other 2 the reason was that I copyrighted text or image. It was funny, because all I wrote is that item is brand new in the box, my shipping policy, return policy, and what it comes with. Of course, all in my words. I also included the info about my item that eBay had on it and eBay picture. I wrote to the Vero member an still waiting for response.
I am just curious, If I use info that eBay gives me, does that counts as "copyrighted text or image"? Kind of dumb question, but I really have no clues why else they would mention this reason.:noidea: Anyone have any suggestions, of what might I did wrong?:help: Thanks a lot!

What photos did you use? Sometimes if you use the stock photo that Ebay provides it can still get your listing removed.

LOL, well that's what I used, I thought if eBay provides me with a photo, then I shouldn't have any problems...

Just take the photo by yourself,and make the blackclour much different than other on ebay,this way will sure reduce the possiblity of be removed.

I thought the whole purpose of using the photos in the eBay "catalog" was to avoid this issue - am I mistaken?

What do you mean by blackclour?

I thinks she means Black and White

or maybe "background color" ???

I don't think black and white color will attract too many buyers :D I usually take all the photos from google.

If you are taking photos from Google for your products that is where you are having a problem. Ebay asks for your own photos of each item that you sell. Here is the link to the policy. You should read it.
Images and text policy

That photo deal is a tough issue

Yes,if the photo you listing come with your own style too much,and then ebay will not remove you too much easiler,as ebay not only take care the product owner copy right,but also the photo and list text copy right.

Not really, Take your own Photos, Write your own descriptions, and you really won't have a problem

Yeah eBay wants us to use our own pictures, but for some reason providing us with pictures to use, and then it gets taken down by VeRo, where is the logic? I know it's better to use my own pictures, but 95% popular items on eBay sell with pictures from google...

Here is the quote from Ebay Overview. "You can use images and text descriptions from the eBay product catalog in your listings without violating this policy." But I still got flagged. LOL

I had that happen once when I added my own words to the description and got removed because of the way it was listed then I relisted without my own words just ebay's stock photo and description, hasn't been removed ever since then.

Does saying " This item brand new, never used in the box" counts as adding your words to the description? LOL. Yeah it's f***ed up :D

I stopped using pics

How is your sales doing after that?

I don't agree.
That's only because people do not take good photos.
If you learn to take good product photos and use proper lighting and camera equipment, your own photos will make better sales than anyone else's.
That's because buyers can see the actual product they are buying and they have the assurance that they know what they are buying.
I always take my own photos and in my listing, I state that all photos are of the actual product and taken by myself.

Just ask yourself, when you are buying something, would you prefer to see a photo of the actual item you are buying or see a photo from Google?

Do you use a professional camera? (I am using only a cheap $300 camera :D).
Do you have any specific site to teach how to make a good pix?
I learned the basis from Ebay: a plain background, 2 white light on the left and right side :D

Bingo,

you might like to look at this thread.

http://www.aspkin.com/forums/everyth...tml#post333572

Correctly used your $300 camera can be effective.

Dot forget you are 'selling' goods. Not offering an album of stunning photos ;)

Hmm...
Actually lighting is perhaps more important than camera for product shoots.
I probably can take very good photos with your camera with my lighting setup.
Direct flash is very bad for product photography.
Fortunately, lighting setup for product shoot can be very simple and inexpensive.
You can get a product shoot kit for $100+ new.
The most basic setup which is more than sufficient is 2 lights and a light tent.
Look on eBay - you may find a good deal and can get feedback at the same time.
You can also DIY this.
There are also other low-budget solutions.
Google is a good teacher and resource.

If you are into this as a serious business and have a range of products and may expand or change products, then the photography equipment is a good and necessary investment IMO.
The photo is a major factor of online selling, in my experience.
I've sold products that did not sell well with one photo, but sold like hotcakes when I changed the photo to one taken from another angle.
The photos were taken of the exact same item but one appealed to people more.
So take photos from different angles and views and it is best if you can post more photos.
I post more photos if I'm selling an expensive item but usually just one if it's cheap, due to fees.

Thanks for sharing. But btw, which fees? Why don't you add more photos in the description without any fee?

I too have had a listing removed when only having catalog picture. I called and agent suggested I take my own pictures. That was the only advice they could offer. Even though I did mention its catalog. Once I had listing removed because it said Manufacture warranty. I never added warranty info so I was stumped. Kept checked my Auctiva and nowhere did it have warranty. It was not until I actually checked ebay and realized it was in the extra catalog info I added to listing. It was SONY... I emailed vero and they kept repeating that SONY warranties info is false claim and listing needed to be removed either way.

Got back with ebay and they said I had to contact SONY. Total run around. I took screen shots and everything. Emailed it to Sony and Ebay.

After a week I contacted ebay again and they said they sent the info and someone will get back. They never did. After 3 months it just fell off. Now I check that catalog and the warranty info is gone. They fixed it and I was never at fault, yet after 10 calls and many hours. Nobody ever fixed my end.

Yes, that's how eBay works.
They will fix themselves but they will never fix things for you.

Are you the first time selling??
eBay lets you post the first photo free but you will have to pay listing fees to add more photos.
In some categories, they let you add more photos for free.
All this will be stated in the listing form.
I think Auctiva lets you post more photos for free.

I am aware of this. However, I meant why don't you add more pictures in the description section so that you list as many as pictures you want without paying more fees.
Anyway, Ebay will offer more free pictures in July so we don't have to worry about fee. But I still like to add larger pictures in description section.

That's good. Do it if it suits you.
I don't do it just because its troublesome.
I was planning to "upgrade" my listings and use Auctiva to get my listings with templates, more photos, gallery, etc. etc... all that more professional looking stuff and all.
Then.... I got restricted....
So there is a Chinese saying: Heaven's plans are over man's plans.
Sighhhh.......

You figure out why you got restricted?

You can never know for certain.
I think that just having one of my issues may not restrict the account, but I just happened to have all the issues coming onto the account at the same time.
All nothing major but when you get hit by minor issues here and there, it may look real bad.
Real unfortunate.... sighhhhh...

Anyway, now I've not sold for one month.
I've just had both paypals linked to this account limited but have got them unlimited.
I'll pay my fees.
Then I'll try to call them again.
Hopefully I get someone nice.

If they do reinstate me, I'll sell different things on this account...
I've got lots of different stuff to sell anyway.
This is an old account by the way, and real, not stealth.
All documents with PP had been sent in before too... the PP with it is fully fully verified in all ways with no limits.

This past month eBay UK has been having many 0 insertion fee weekends.
It's here again this weekend.
Sighhh... missing all the freebies... lol.

Feedback on accounts?

That's the problem, take your own pictures. Or you're trying to sell something really risky and stupid like P90X, rosetta stone, chi hair straighteners etc..which doesn't matter no matter how you list them.

100%
Have 3 neutral out of 139 though, in the last 12 months.
1 neutral in the last 1 month.
2 are from the same buyer at the same time, with positive comments.
1 says .

LOL @ people who think that you would get flagged simply because your listing didn't have you own photo. Such newbies ... Don't you already know that eBay and or Paypla LIE to you when they give you reason aka: other members reported you or you have stock photos or other **** like that. I have tested listings that has nothing inside it was flagged. My point is ... EBay does not allow VERO, end of story! Especially if you don't have established feedback history. But even when you do and you sell vero they can still easily pull it and flag your account. UNDERSTAND ?!?!!?!>? :canada:

I agree that eb and pp lie and I never trust what they say.
They just find excuses for what they want to do to you.
If you ask them the real reason, sometimes you get someone who tells you the truth... and that is "we are unable to disclose the reason."
At least that's the truth.... all the others are stories.
You have to be real lucky to meet someone who will tell you the truth.

As to your comments about the LOL @ newbies.
That's not very nice and I don't think many of them who gave the advice to take your own photos think that the account is flagged because of the photo.
The advice to take your own photos is valid because eb does have policies against use of other people's photos, and those are one of their rarer valid policies as this pertains to legal issues.
You are threading on eggshells when you use something that you pull off the web as you never know what copyrights come with it.
This applies to all uses for any photos that you take from the web, not just eb.

By default, photos have all rights reserved to the photographer.
As long as you take a photo, you own the full rights to that photo and noone else can legally use it without your approval.
You don't have to see a lawyer or sign anything to own the rights.
This is by default.
The photographer can change the rights of the photo by entering into an legal agreement with other parties.
This involves signing documents.
He can sell the full rights to another party, or he can allow other parties the right to use but still own full copyrights.
There are also lots of other more complicated kinds of rights and stuff, as you can imagine.

If I take a photo and post it on the web, I own the full copyrights but I may approve for anyone to take it from the web and use it for anything they like.
Or I MAY NOT approve of anyone using my photo... here's where the problems can come if I wish to pursue it.
Therefore, the only safe photo to use is the one taken by yourself, as you own the full rights and are legally free to do anything you like to it.
So this rule is golden: ALWAYS TAKE YOUR OWN PHOTOS.

With regards to photos, vero and ebay... well, it's also good advice because even if your photos do not directly cause ebay to flag your vero listing, if you have a problem with eb due to vero, do you really want an additional problem with regards to the photo?
Compounding more faults into the vero listing is of course a bad thing to do.


Ooopss... sorry my post got long again.
OK, just one question.
Is it eBay who does the looking for Vero listings or the Vero companies or both?
:confused:

I think it's both VERO team that looks for ⊗⊗⊗⊗ and trust and safety. But there are ways to avoid both.

I think it's much worse if you are selling the items of an 'aggressive' VERO team.
They have a very specific focus as they are just looking for their brand so its much easier for them to catch you.

You have some good strategies to avoid vero?
PM please.
I know of some but you may have something I don't know yet. :)

Fees can be offset by profit.