Forum

DHGate Buyer Protection
 

I've ordered some items off a seller on DHGate, they've got good feedback and are a PowerSeller. They gave me a tracking which hasn't showed up on DHL's website. I emailed them and they said that their shipping agent cant find any trace of the parcel and that they are going to resend it. On my DHGate it says 'pending delivery confirmation' for that order. How long do I have before the money is automatically released to the seller or do I always have to confirm I've received the goods.

Also has anyone ever come across tracking numbers that never appear or tracked parcels just disappearing. I'm aware that sometimes the parcel number changes but shouldn't the sender be told this at some point?

Thanks for any replies.

1. Are you sure it was sent by DHL and not my EMS? Ha just making sure.

2. I read that there is a standing policy that if you don't put a dispute in, it's about 21 days after shipment that they auto-release - other folx with more experience can correct my exact figure but along that lines.

You have time that begins to tick down to realse around 48 hrs left =)