PayPal: Notice of Transaction Review

[BlackberryGuy]

I have received a payment for the item sold on e.bay, print out the label using paypal shipping and ready to ship it out then received this email from paypal.

Should I ship the item? Or just refund it? What if after I ship the item then the buyer bank won't release the fund?????

I contact buyer and he/she reply that he/she did not know anything about this, even paypal send email to buyer too

What should I do?

Thanks

Hello XXXXXXX,


We were recently notified that a payment you received was reversed by the buyer’s bank. A bank reversal can be requested by the bank itself or the bank account holder.

17XXXXXXXXXXXXXXXXX



We have placed a temporary hold on the funds until our inquiry is complete.

We are reviewing the bank reversal and will contact you again via email with information on what to do next. You may be asked to provide additional information about this transaction.

Sincerely,
PayPal

[lakeman]

I would not ship it unless you want to take the chance of loosing your money and product. I'd refund the buyer.

[BlackberryGuy]

I just sent Paypal the email buyer sent to me and will wait couple days tosee what happen and will refund after that.

Thank you my friend

Originally Posted by lakeman

I would not ship it unless you want to take the chance of loosing your money and product. I'd refund the buyer.

[GreenBean]

paypal are handing them out this week.

Keep a record of all correspondence etc. You might need to show that to ebay.

Shall hope for a positive result for you

[BlackberryGuy]

Thank you very much

Originally Posted by GreenBean™

paypal are handing them out this week.

Keep a record of all correspondence etc. You might need to show that to ebay.

Shall hope for a positive result for you

[BlackberryGuy]

Just got another email from them

Hello XXXXXXXXX,

We recently notified you of a bank reversal filed by XXXXXXXX for
a transaction on Feb XX, 2011. We need a bit more information from you.

-----------------------------------
Transaction details
-----------------------------------


Buyer's name: XXXXXXXXXXX
Buyer's email: XXXXXXXXXXXX
Transaction ID: 5RB2851XXXXXXXX

Transaction date: Feb XX, 2011
Transaction amount: $XXX.88 USD
Your transaction ID: 17N321XXXXXXXXXX
Case number: PP-XXXXXXXXXXXXX

Refund amount:

To submit tracking information, log in to your PayPal account and go to the
Resolution Center. Please respond, otherwise this case will be closed and
the funds will be reversed.

Thanks,

PayPal

Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.

----------------------------------------------------------------

PPID PP1115

[lakeman]

The decision is up to you, I can tell you that I sure as hell would be refunding the buyer. The cost of the item is 3 figures, over $100, wouldn't risk it.

[BlackberryGuy]

Thank you, I will do that later tonight.

Originally Posted by lakeman

The decision is up to you, I can tell you that I sure as hell would be refunding the buyer. The cost of the item is 3 figures, over $100, wouldn't risk it.

[GreenBean]

Agree with lakeman. Up to US$50, I'll take a loss. Anything higher, not willingly.

[BlackberryGuy]

There is no link or button to refund buyer :-( I just put the note in there said I want to refund or buyer and cancel the transaction. Let see how it go.

Thanks

[BlackberryGuy]

Money still held by pp I think and there is no update from them :(

On the transaction details it said

The buyer has opened a dispute regarding this eBay transaction. For details, go to the eBay Resolution Center.

Just check eBay account there is no case open by buyer, everything is normal on ebay side.

Buyer have 40 feedback (100%) and that is all buying feedback.

When I go to my pp resolutions center the claim list as "being reviewed by paypal", when I click on that link it said

Step 3 - Payment is completed or reversed

Based on the results of the investigation, PayPal will determine an appropriate outcome. In some cases, a seller may not be held liable for the reversal amount.

In the column "action" there is a view link, when click on that it said "Status: Being Reviewed By PayPal
Status Details: We are temporarily unable to determine the status of your case."

Anyone have problem like this? I can not even make a refund.

Please help.

Thank you

[fdafdafda]

IMHO, you're making this too hard. Call PP and ask

IME, this transaction review is due to fraud blocks on the buyer's end. If they call and say they are in possession of their card, etc, then the transaction will be released. It could be something else but this is the only time I've ever had this happen.

[BlackberryGuy]

The buyer said that he called (don't know pp or bank) and they will release it in 3 days. Just got email from him on Friday said the payment have clear in his account and should available but don't see in my account

I can't make call to pp cause the name on the account was a girl name :-)