Dunno about having to call PayPal. I had a situation like this:
1.) Buyer wanted a refund of $100 for an item he bought that didnt work.
2.) I agreed
3.) Buyer opened a case which put a hold on the $100 from my PP account (meaning I know have $100 less in my paypal account)
4.) The hold brought my available balance down to $20
5.) I tried to give the buyer a refund, but since my "available" balance was only $20, I had "insufficient" funds even though they had the $100 on hold and available after the case was opened.
6.) Since I had IF, they withdrew the $100 from my bank via ACH transfer even after I called them and told them they were not authorized by me to do this (idc about the legality of me doing this point, I just needed it on record).
7.) Called my bank, told them I had an unauthorized withdrawal from my account and they reversed the transaction and gave all my money back and gave PayPal the F U.
8.) Called PayPal, told them the buyer already got the money, and I have my money back. If they wanted THEIR money they can have it from the money they took out and put on hold in the first place or else they just got screwed out of $100.
PS - Don't care about the legality, don't come here crying "HA! THEY CAN SUE LOLOL" because I don't care.
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