Amazon Stealth Account Suspended For No Reason

[JDurnford2011]

So I followed the guidelines in the Amazon Ghost book and everything was going fine.

The account status read as active. I had no return requests, a-z, cancellations, no feedback because no one left anything even after I sent out requests.

I then checked my customer metrics page and everything was up to par accept for response times. I had responded to 1 over 24 hours because I had to work my regular job and I didn't respond to one because it was redundant.(Customer saying thanks).

The only other thing I think it can be is that the same customer, I had to ship them out an additional piece and I just purchased shipping directly from USPS and sent her the tracking info to her messages. After the situation was resolved she tried changing her feedback from 4 stars to 5 but then wasn't able to. Its like once feedback is removed, it cannot be added again.

I dont understand what I did wrong. I change IPs frequently, using vmware, got a new router and modem so didnt need to worry about MAC, and stayed at a limit ratio of about 425/750.

I have to reinstate that my account said Active and not that it was under review before it was suddenly suspended without reason.

Am I missing something here?

All help is appreciated.

[nobody999]

what did the amazon notice actually say?

Originally Posted by JDurnford2011

So I followed the guidelines in the Amazon Ghost book and everything was going fine.

The account status read as active. I had no return requests, a-z, cancellations, no feedback because no one left anything even after I sent out requests.

I then checked my customer metrics page and everything was up to par accept for response times. I had responded to 1 over 24 hours because I had to work my regular job and I didn't respond to one because it was redundant.(Customer saying thanks).

The only other thing I think it can be is that the same customer, I had to ship them out an additional piece and I just purchased shipping directly from USPS and sent her the tracking info to her messages. After the situation was resolved she tried changing her feedback from 4 stars to 5 but then wasn't able to. Its like once feedback is removed, it cannot be added again.

I dont understand what I did wrong. I change IPs frequently, using vmware, got a new router and modem so didnt need to worry about MAC, and stayed at a limit ratio of about 425/750.

I have to reinstate that my account said Active and not that it was under review before it was suddenly suspended without reason.

Am I missing something here?

All help is appreciated.

[JDurnford2011]

Hello from Amazon.

We are writing to let you know we have removed your selling privileges, canceled your listings, and placed a temporary hold on any funds in your seller account. Any new selling accounts you open will be closed.

We took this action because your seller account failed our seller account review process.

Per the terms of the selling agreement you entered into with Amazon Services, we reserve the right to limit or remove selling privileges as we deem appropriate.

We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your seller account.

After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule. In addition, balance and settlement information will be available in the Payments section of your seller account. If you have questions about these funds, please write to payments-funds@amazon.com.

While we appreciate your interest in selling on Amazon.com, the removal of your selling privileges is a permanent action.
Regards,

Seller Performance Team
Amazon.com
http://www.amazon.com

[JDurnford2011]

I was just searching in my mailbox again and found an email from Amazon asking for the bank account info.

I didn't want to add bank info until I was sure the account was good to go.

Do you think this might be why they suspended the account?

That email reads:

Thank you for using our Marketplace Payments by Amazon service.

We are writing to let you know that payments have been made into your Marketplace Payments account. However, we are unable to transfer funds from your Marketplace Payments account because we do not have banking information for your account.

All funds resulting from the sales of merchandise or services that were paid for through the use of Marketplace Payments can only be transferred to your checking account.

Please log into your seller account and enter your checking account information now so that we may transfer the funds to you:

1. Go to your Seller Account at www.amazon.com/seller-account.
2. Click the "Seller Account Information" link under the Settings heading.
3. In the "Deposit Method" section, click the Add button.
4. Enter your checking account details and click the Submit button.

Your future Marketplace Payments disbursements will be submitted to this new checking account. Once a disbursement has been initiated, it may take up to 5 business days for the transfer to your checking account to be completed.

All sellers must wait 14 days for their first disbursement to be initiated. In addition, checking account information must be on file for a full 24 hours before an automatic disbursement is initiated. Once the initial 14-day hold has passed, you may manually request disbursements as often as once every 24 hours, as long as 7 days have passed since checking information was entered.

Remember, providing a checking account is the only way you can receive your earnings. We cannot send checks, credit your credit card, or credit your retail account at this time.

To view details about our Marketplace Payments service, please visit the following URL:

http://www.amazon.com/gp/help/customer/display.html?nodeId=1161250
Thank you for selling on Amazon.com.

Best regards,

Marketplace Payments by Amazon
http://www.amazon.com