This is turning into a nightmare, I got the 1900 limitation last week and uploaded the photo ID and utility bill to prove name/address etc but they came back with 'your address does not match, your name is different'
Full first name was not registered it was just initial then surname.
They sent me an email telling me I need to change my pp registered name from an initial to a full first name, gave instructions how to do it, so I followed the instructions and all I needed to do was upload photo ID and other proof of name, so I uploaded the same ID docs, then tried to do the same to lift the limits.
Next day or so they send another email saying name is different blah blah and slightly different instructions on how to change name, so I followed, then tried the lift limits (upload docs again......)
Nothing,, just more automated emails,,,,
This has been going on since Monday, I had a feedback request form today , ticked every box 'strongly disagree' and told them they were unhelpful.
Tonight yet another email saying the registered name is wrong.. and another way to change it! So ive followed the instructions, but this time I just left it at that. I noticed the lift limits page has gone back to 'to do' rather than 'in progress' even though ive uploaded the same docs 5 times at least now.
More of a rant that a what do I do, but for everyone creating stealth accounts
make sure you use a full first name and not just an initial, its cost me over a week of sales so far, I have other accounts but I dont want to swap all the items over as they are not widely sold items and I dont want to be linked