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How To Deal With Returns?
 

Hi!

If anyone could please advice, I'd appreciate it very much :)

I have recently been selling higher priced items that I would prefer not to lose when something goes wrong i.e buyer wants to send back or fails to pick up from sorting office.
I have lost a bit recently, due to irresponsible buyers - so my question is:
Is it ok to put my real add (just house number and postcode, country) on the parcel?

Myself as a buyer of hundreds of items on eb, has never compared the details on pp/eb with the parcel details.

Any advice or opinions would be greatly appreciated.

:confused:

1. Get a PO box. And register the PO box to your PP / ebay as secondary address.
2. Use a business name and put that in the PO box as well as your real name when you
rent the box of course.

3. Use SIGNATURE confirmation
4. Use Insurance if the cost of item is very high.

depends on what you are selling...

if you make a great profit from each item you sell, put down a return address as the salvation army or goodwill, or a shelter for poor people in a random state or area.

if what you sell has zero risk involved, try emailing the buyer to the email that they paid with via paypal and you can enter whichever address you choose.

when a sale doesnt work out, i like to give to charity if i cannot safely get it back. you never know who is on the other end of your transaction.

:thumb:

Grab the buyers email address off the paypal transaction page and email them here is the business return address. It works 99% of the time. Don't put it on ebay because ebay messages are monitored.

I like SaiJin's idea. You can also change the return address label to read what you need.

What I do if a buyer wants to return an item is message them through eB and say something like:

"Sure, I've recently moved so please send the item back to the address I've sent you to your e-mail at buyer@mail.com. You've already been fully refunded thank you."

I then go to my email and manually email them my real return address. Most buyers are honest enough to send the item back even with their refund received. As amateurish as it sounds it's pretty efficient, I've got probably 90% of all my returns back this way.

I'm thinking of just buying a bunch of stickers with my real return address and sticking it over the stealth address when shipping out items as well.

i am convinced that 90% of ebay buyers are complete idiots. if they cant read the size, color, shape, or whatever from an item description they really wont care where the item is coming from.

on the packing slips i put in my packages, and on the return address label is "returns" for the name and then the address i want all this garbage sent back to. works great. already have had 2 people send it back to the address i want it sent back to when they have sent it back themselves at their cost.

for exchanges, i send a return pre-paid label in the package for them to send the original back in when they get the new one.

Cos I sell lots of low value (thousands a month), i just tell them to keep it and refund them. Can't be asked with the hassle.

But that doesnt protect against losses when the buyer fails to pick up an item or rearrange a delivery.
It gets sent to a sorting office in the middle of scotland