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  #1  
Old 12-14-2011
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Default Unexpected Limitation

I made a purchase on ebay for an xmas present and attempted to pay with the paypal linked to it which I have not used for 1 week and just got hit with this:



Quote:
Originally Posted by PayPal (AKA The Grinch!)

----------------------------------------------------------------------
We need your help
----------------------------------------------------------------------


Dear xxx,


We need your help resolving an issue with your account. To give us time to
work together on this, we've temporarily limited what you can do with your
account until the issue is resolved.

We understand it may be frustrating not to have full access to your PayPal
account. We want to work with you to get your account back to normal as
quickly as possible.

What's the problem?

It's been a little while since you used your account. For reasons relating
to the safe use of the PayPal service we need some more information about
you and your account

Reference Number: xxxxxxxxxxxxxxxx

How you can help

It's usually quite straightforward to take care of these things. Most of
the time, we just need some more information about your account or latest
transactions.

To help us with this and to find out what you can and can't do with your
account until the issue is resolved, log in to your account and go to the
Resolution Centre.

Yours sincerely,
PayPal
I have been asked to do the following:

15 Dec 2011 Confirm your bank account: This will confirm a bank account on your PayPal account. This information helps us confirm the identity of the PayPal and bank account.

15 Dec 2011 Validate your Account Information: We need to confirm that your phone number matches your address.(Alternatives available).

I have already added and confirmed a bank account so don't know why they are asking me this again. The Validate your Account Information is asking to enter another credit card or to provide proof of address.

What's the best route to take in this situation? Anyone been in this limitation and got out of it?
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  #2  
Old 12-14-2011
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Do what they asked you for the limitation and wait 3 days for an answer. If not then call them up and say you completed the steps. Sucks how paypal is taking out buyers out also.
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Old 12-14-2011
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Quote:
Originally Posted by FandangoKango View Post
Do what they asked you for the limitation and wait 3 days for an answer. If not then call them up and say you completed the steps. Sucks how paypal is taking out buyers out also.
Added another bank account and after submitting the direct debit agreement, it still tells me to add a new bank account!? Anyone else had this before?

About the other issue, I have to go and get a prepaid card and register the address on it as Entropay is useless for this limitation.

EDIT: Nevermind about the bank account, PayPal must of manually accepted it as information submitted as it is now marked as completed.

Last edited by Jigsaw; 12-14-2011 at 11:30 PM.
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Old 12-14-2011
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Quote:
I made a purchase on ebay for an xmas present and attempted to pay with the paypal linked to it which I have not used for 1 week and just got hit with this:
I ASSUME this is a STEALTH EB/PP A/C setup they requested further information on.
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  #5  
Old 12-14-2011
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i love the title of this thread: "Unexpected Limitation"

to me, at this point in the game, nothing eb/pp does is "unexpected",...in fact, i expect them at anytime to do something F%^#ed up that will cause me problems of some nature...

really its not a question of what or if they will do something, it is when they are going to do it...

you gotta love it...eb/pp are almost as predictable as working with crack heads

Last edited by flylow; 12-15-2011 at 12:06 AM.
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  #6  
Old 12-15-2011
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For the cc you could try a gift card - did you confirm your ep card already?
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Old 12-15-2011
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Quote:
Originally Posted by rsot View Post
For the cc you could try a gift card - did you confirm your ep card already?
Yep already confirmed entropay and removed all limits on PayPal. Just waiting for the gift card for the next step.
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  #8  
Old 12-16-2011
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I have now completed the last step and waiting to see if PayPal will lift the limitation. I had to change the phone number to a one from tossabledigits.com as my voipfone.co.uk number failed verification.
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Old 01-10-2012
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Sorry for late update, they denied the appeal but they didnt leave the general notice they leave "This limitation cannot be appealed" on the limitation details screen when you login so it looks like I might have a chance to get it reinstated. I just confirmed the second bank account I needed to add and the AVS prepaid gift card and going to email them and see what they say. Fingers crossed!
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  #10  
Old 01-10-2012
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Hope it works.
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  #11  
Old 01-10-2012
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Quote:
Originally Posted by flylow View Post

you gotta love it...eb/pp are almost as predictable as working with crack heads


On topic, it should be fine I mean why did they deny the first appeal in the first place? After you confirm the AVS the account SHOULD be reinstated I don't see why it wouldn't. If it fails this time I'd call in as a last resort and ask why after providing them all this info my account was not reinstated.
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  #12  
Old 01-12-2012
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Sadly no joy

Quote:
Originally Posted by PayPal

Dear xxx,

Important information:

We regret to inform you that we are taking steps to close your account.
This measure is necessary to protect against the risk of bad customer
experiences and financial losses, in view of certain activity related to
your account that we have reason to believe has taken place.

Your right to appeal:

PayPal will always carry out a thorough and routine investigation before
closing any account. However, we appreciate that from time to time
misunderstandings can happen. If you have an important query on this
matter, and wish to appeal our decision, you can do so. Please log in to
your PayPal account at www.paypal.co.uk and click 'Contact Us' at the
bottom of any PayPal page.

Access to your money during the account closure period:

This decision means we must oversee the appropriate disposal of any balance
that you currently hold. A gradual approach to account closure allows you
and PayPal to ‘part ways’ while considering any liabilities that may arise.
Our aim is to review all valid claims lodged by PayPal users dissatisfied
with the goods or services they paid you for. We must allow enough time for
claims to be filed as these can take several months to be reported and
resolved.

How will the process work?

To ensure the process is fair for all parties:

1. PayPal will first hold any balance in your account for 90 days. We do
this because it provides sufficient time for most claims, such as
chargebacks, to be filed by other parties. If your account balance is
negative, please note that you will have to settle any amounts owed on your
account including chargebacks or claims to avoid legal action being taken
against you.

2. Once we’re satisfied that there are no future claims or liabilities
associated with your account, we will notify you after 90 days and release
the money to your PayPal balance. If we find that any further claims are
likely, please note that we will need to retain any remaining balance for
up to 180 days from the date your PayPal account was restricted 14/12/2011.

Whether your balance is restricted for 90 or 180 days, you will still be
able to log into your PayPal account. However, you won’t be able to
withdraw money unless you see an ‘Available Balance’. This can be withdrawn
to your bank account or credit card.

Accounts with negative balances:

An amount owed to PayPal is displayed as a negative balance. If your
account has a negative balance or if your balance becomes negative due to
any claims made during the time your balance is held, we recommend you add
funds to your PayPal account to ensure that the balance remains above zero.
Please note that if you don’t do this, PayPal reserves the right to recover
the amount by any legal means available to us.

If you'd like more information about our policies, please read our User
Agreement. Click 'Legal Agreements' at the bottom of any PayPal page, and
then click 'User Agreement for PayPal Service’.

Our right to close a PayPal account, and the retention of funds in balance,
are covered in section 10.2 and 10.3.

Sincerely,

Sean
PayPal Account Review Department
PayPal, an eBay Company.
In the UK I use this giftcard for avs http://www.my360giftcard.com/, used Natwest basic account for confirmation & used a tossabledigits number for verification.

After studying the forum, I believe the VPN's from StrongVpn is the culprit for my limitation review failures. Looks like I will have to start using internet dongles for PayPal. And also I am starting to use Soho66 for phone verfication now.

Feel free to leave feedback on my situation, everyone of your comments helps a lot!

Thanks!
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  #13  
Old 01-12-2012
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So for the AVS card that you have put a link to, Isee that you can regster your address when signing up for the card, this my sound like a newbie question but what part of the process does this help with the stealth, ie if they ask for proof of adress i would still send in a bank statement, utility bill as per normal, or can the AVS on the card help to bypass this, I feel I am missing something here but don't know quite what!!
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  #14  
Old 01-12-2012
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Quote:
Originally Posted by james169 View Post
So for the AVS card that you have put a link to, Isee that you can regster your address when signing up for the card, this my sound like a newbie question but what part of the process does this help with the stealth, ie if they ask for proof of adress i would still send in a bank statement, utility bill as per normal, or can the AVS on the card help to bypass this, I feel I am missing something here but don't know quite what!!
It's the step called "Validate Account Information" that I think I may of screwed up but not sure. You get to choose to either confirm address with credit card and phone number and the second option is to send in docs (Utility Bills or bank Statements) as proof of address. I chose the confirm address with card and phone.
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  #15  
Old 01-12-2012
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Tossabledigits is also no good for confirming... This is from the website...

"Our numbers work very well with Craigslist when including the phone numbers in classified ads or eBay auction listings. Our numbers DO NOT allow you to verify your new or existing Craigslist, eBay or PayPal account. In order to prevent fraudulent use of our service, we block calls from the Automated Account Authorization tools that Craigslist, eBay and PayPal use to verify accounts. We will not refund the cost of phone numbers added with the intention to use for this purpose. "
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  #16  
Old 01-12-2012
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Quote:
Originally Posted by newjerseymax View Post
Tossabledigits is also no good for confirming... This is from the website...

"Our numbers work very well with Craigslist when including the phone numbers in classified ads or eBay auction listings. Our numbers DO NOT allow you to verify your new or existing Craigslist, eBay or PayPal account. In order to prevent fraudulent use of our service, we block calls from the Automated Account Authorization tools that Craigslist, eBay and PayPal use to verify accounts. We will not refund the cost of phone numbers added with the intention to use for this purpose. "
Cheers for the info, will be sticking with Soho66 in future now!
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