Forum

When Paypal calls
 

I am currently running 4 stealth PP accounts and planning on going up to 8.
However I'm a bit worried about the "Paypal courtesy call" if that happens.
What are the information they generally ask, to identify you first when they call?
I've set up each account's Customer Service PIN (When you call Customer Service, we’ll ask you to confirm your identity using this account info.) in a way to memorize them.

But the more accounts I have, the more it's getting impossible to memorize each account's birthdate, address...
It's easy to have this information ready when I call them, but not easy when they might call at an unexpected time.

Any advice on your experiences and practices about this would be appreciated.

If they call unexpectedly, just don't answer. Call them back a bit later with your spreadsheet info or however you keep track of your info. This has always worked for me when they call. I highly doubt they expect each customer to be waiting by the phone for a random Paypal call. When I call back, I am always polite and chatty and try to put on the "golly gee whiz why are you calling me?" naive persona rather than the "i'm not who i say i am and we both know it" persona

Knowing paypal, not answering their call is a HUGE mistake. It's better to actually answer and tell them to call you back later rather than not picking up at all if you don't want to risk your account getting limited

I've almost always called them back as I work the midnight shift and generally have the phone unplugged during the day. They've never limited me for not answering a phone call, what if you weren't home?

/quote

If they call unexpectedly, just don't answer.

Not the best recommendation but if you can't answer, you can't - not much to do unless you carry all your stuff with you all the time and keep spreadsheets.

paypal has only ever called me once and even then they asked me only to verify my email address associated with my account

every time they call me and i dont answer, within the hour i have a limitation on one account or another.

yesterday is the exception. all of my phones are forwarded to my cell so i have no idea what account they are calling about until i answer. i didnt answer yesterday and waited all day for the dreaded limitation email. about 9 hours later i got the email saying i needed to provide tax info on one account.

do you sell alot of vero items? so you mean to tell me you cant be busy when they call or automatic limited paypal thats crazy

no vero. when you take in a lot of money in a short time they want to know where it is coming from