2 and a half hours on phone to ebay,

[they_screwed_me_too]

phoned them last to resolve an issue with my seller dashboard...........first guy was on and removed a neg from 2 months ago that shouldnt have been removed

BUT


you need to speak to resolution team so he transers me

20 minutes on to them

OH

you need to speak to trust and safety ill transfer you


explained the situation


the guy says "how do i get into your seller dashboard to review it ? "

i said you want me to tell you how to get into into my seller dasboard ?

what a goon........really though

spend 10 minutes looking at it and says

you need to speak to resolution team

THEN

t&s say you need to speak to resolution team who then tell me it needs an uppper management member to authorise

puts me on the "upper management"


sorry i can help you because its been dealt with in dublin and ill have to refer it back to them

WHAT A BUNCH OF MONKEYS READING PREPREPARED CRAPPY STATEMNTS

i am so angry...just press the button and sort this ***** out

impossible

[Thankful]

This is a great Example of Clownism at it's best.

[FizzyFish]

wow that is looooong...at least on the live chat you can continue with your day whilst they try to figure out which way to face the desk...

[rsot]

Monkeys eh?

[GreenBean]

Originally Posted by rsot

Monkeys eh?

And here's rsot xxha

[rsot]

That was quite the patience on the phone call. Yes Here I am ha /bananas up

[they_screwed_me_too]

but todat it was sorted, from below standard tp TSR and powerseller in 3 hours

[ovidiu]

Good for you. I'd never have the patience to deal with that.

[they_screwed_me_too]

at one point whilst on hold after almost 2 hours i did REALLy lose my temper with the fool on the phone

then i asked him to hold so i could go outside and scream lol

[oompaloompa]

had that conversation last month with them...

anyone seen the Simpsons episode where Homer calls the Mr Sparkle factory? similar...

[clapclap]

It just goes to show why people get limited when we have these muppets looking at our

accounts and they dont have a clue what they are looking for or what they are doing.

Id love to work for Eb undercover it must be so easy to get a job there.

I can imagine the interview now.... im sat opposite a 18 year old manager holding flash

cards up with pictures of a cat on and i have to say the animal on the card. I think i

would get the job

[ovidiu]

Anyone see that other Paypal limited site where they had the cartoon of the limiting department, with the monkeys throwing darts at the board to pick a reason for limiting the account?

[jrvs]

pretty sure the call center is in another country.. and they read off a script..

[GreenBean]

Originally Posted by jrvs

pretty sure the call center is in another country.. and they read off a script..

Think the OP said he was speaking to the UK side of ebay.

But I agree about the being offshore.

I try to avoid that agony.

[rsot]

Offshore agents tend to have no idea what's going on.

[they_screwed_me_too]

Originally Posted by rsot

Offshore agents tend to have no idea what's going on.

nothing is truer

[they_screwed_me_too]

UPDATE

a neg i got a few days ago by a buyer who has been a member for like a week

item delivered with tracking

called ebay offshore

we will pass you on to our "dedicated feedback removal team" WTF

we cant remove feedback ourselves

i said yes you can

she said no we cant

i told her why they can

she said i will pass it on and they will be in touch within 72 hours

i said thank you for your help "i thought thanks for nothing bimbo"

hung up and got a difffeent rep

he said exactly the same

ONTO LIVE CHAT

this is what happened believe it or not

ebay rep (name deleted)

Welcome to eBay Live Help, my name is *****. How can I help you today?

hi ***** how are you today ?

*****

I'm good thanks for asking ****
.
*****
So how can we help you on your feedback concern?

*****
i recieved a negative feedback
*****
its my only one :-(
*****
i would like it removing
*****
please

*****
I'm sorry to hear about the negative feedback you received from your buyer and you'd like to remove it as you feel its undeserved. I'll be happy to check it for you. While I'm reviewing your account, are there any additional concerns you would like me to address for you today?


*****

the item was sent with tracking, it HAS been delivered

*****
Don't worry as I'll be happy to assist you on this matter. So please hold on for 3 - 5 minutes while I check it for you.
*****
do you need the tracking number to confirm delivery ?

*****

Actually you don't need to provide it to me as I can see that the feedback you received fits one of our Feedback removal criteria.
*****
Please note that our decision to remove the Feedback does not constitute us finding that the identified Feedback is defamatory or otherwise unlawful.
*****
that is fine :-)

*****
what was the policy it was removed under please ?

*****
Thanks for waiting *****. I've now removed their feedback on your account. As you would have received Detailed Seller Ratings as part of this buyer's feedback, please note that these will also be removed and your scores will be recalculated.
*****
Please understand that as their feedback qualified to our internal policy removal, I'm afraid that I'm unable to disclose the information for you.
*****
So have I resolved your concern today to your satisfaction?

*****
yeah baby absolutely your a superstar :-)
*****
Great, I'm glad I've assisted you today regarding the removal of the feedback you received.
*****
Thank you for using eBay and have a nice evening *****.

Chat Session Ended, Goodbye.

im 99.9% sure that there CANNOT be ANY policy to remove it though

secret policy perhaps

but hey its gone

and as GB says fight for every account

ive turned a below standard with a couple of bad feedback to TSR with no negs or neutrals

i am 100% once again

i have my methods but sometimes you just need a bit of lucm

[rsot]

You called them again? Wow ha good stuff.

[they_screwed_me_too]

and then...................... see my latest post RST

[rsot]

Checking now - you have a lot of patience to go for Round 2. Props on that - let's see the next post.

[they_screwed_me_too]

just got this email fro the original MONKEY i spoke too

Hi,


This is in regard to the negative feedback that you received for item number: ********** from your trading partner ****.

I'm sorry to hear you're unhappy with the Feedback you've received from your buyer. It can be quite frustrating to get negative Feedback when you feel it's undeserved.

We’ve checked the comment you’ve received and I’m afraid it doesn’t fit our criteria for removal. As

Feedback is another member’s opinion; we don’t remove, edit or change the comments if the recipient believes it to be untrue or unfair, unless the comment is abusive.



I can provide you with a link to our help pages if you like? From there you can find out more information about what we and won’t remove.



Here is the link to our Feedback Removal policy:

eBay: Redirect



Let me list the alternative options available to you:

1. You can ask the buyer to revise the comment they left for you.

2. You can add a reply to the comment you’ve received.

3. You can complete the Notice of False and Defamatory content, if you believe that the comment is Defamatory.



Feedback Revision

Under certain circumstances, sellers can ask their buyers to revise the neutral or negative Feedback they’ve left. You must first communicate with the buyer within 30 days of receiving the Feedback and clearly explain the reason you want the feedback revised. You can access the Request Feedback Revision page from the Feedback Forum or from the recent Feedback page on My eBay.



Would you like me to provide you with a link to access the Request Feedback Revision page?

Copy the link below into a new browser and scroll down to “Submitting a Feedback revision request”:

How sellers can request Feedback revisions from buyers



How to reply to a Feedback comment:

If you’d like to reply to the Feedback, to let other members know that you believe the comment to be untrue, you can do so if you copy the link below into a new browser and follow the on screen instructions.

Responding to Feedback and adding follow-up comments



Notice of False and Defamatory content

If you feel that material has been posted on our site which defames you, we will take appropriate action.

To download a copy please copy and paste the below URL into a browser:

Defamation claims

When you file a Notice of False and Defamatory content only the comment from this feedback will be removed and not the rating, the rating will remain on your account.



We appreciate your understanding in this matter. I hope I've explained this clearly. I wish you continued success trading on eBay.





Kind regards,



eBay Customer Support

[rsot]

Ha tsmt you are the Warmonger of eB