You should have had everything in place to not permit a snafu like this.
Employee is only as good as his employer.
To date how many customers have complained?
Is the total 400 missing feedback important or can you smooth-talk the few who have complained with the shock/horrible/I dont give a fudge discovery of the failure of the system. Obviously you have to pretend to give a fudge but you know the score.... a personal email blah blah yada yada to the buyers.
Then say in every 33 'late' feedbacks, some cheesy comment about computer malfunction that precluded your happiness of leaving positive feedback.
Make sure the new dude is not as dumb
__________________ REAP WHAT YOU SOW. LIFE IS SO NOT FAIR. |