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Originally Posted by rsot  Always pays to be professional and courteous - I wouldnt waste my time flaming someone like this...time better spent making $ | +1. I remember what a traumatic event my first negative was after 1500 or so positives bout a decade ago. I tried reasoning with the guy and went to huge lengths to satisfy him, even sending a refund in advance of getting the item back.
But in checking his other feedback he was unusually belligerent and had more than his share of run-ins. I basically took the product back and reimbursed shipping both ways, but he was still so irritated about the product (with no justification that I could see) that he wouldn't remove the negative. He was truly a 1-in-1500.
It was a valuable lesson, though, and from then on I instituted the "belligerent customer policy" that acknowledged that if you have enough transactions you'll run up against that rare individual that just can't be reasoned with and probably has issues. In the decade since I've had the usual 1 in 200 or so items to troubleshoot and negatives from noobs that push the percentage to either 99.9 or 99.8, but never had to invoke the belligerent-customer policy until this year, when I had another case like the first one. He thought he was really doing damage with his negative (and these guys always do follow-ons), but this time I just wrote it off and continued with the 99.8.
Over time you build up enough of a track record to realize it's them, not you. As the other poster mentions, it just isn't worth the stress. BTDT.
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