 Re: Have you ever failed the EB Security Question?
They don't always ask public records questions when you call. If you're calling with a general question or to get negative feedback removed, then you should have the account information in front of you because they will likely ask for the username, address, phone etc. And then they'll move onto helping you with your problem.
But with limit increases (especially on a new account), they will almost always ask those questions. They need to verify your identity because they want to know that they can trust you. This is completely separate from any phone verification or anything that is done during account creation. It's rare enough for a new account to even have those high limits; it's even more rare for a new user to actually need more than that. Keep in mind that most new eBayers are just selling a handful of random things around their house casually. Even if they didn't try the public database questions, they would likely want to see invoices and other documents to see that your items are legit and coming from a legit source since someone who sells that much is obviously a reseller and not just a random casual seller.
In some situations, they would simply increase the account's selling limits, but that would not happen on an account that has limits as high as yours.
And if they do the standard procedure of trying to pull up those questions then you're putting the life of the account in that rep's hands. You're basically kissing it goodbye as SilentHill said.
There's a reason why calling is generally not suggested unless you absolutely must do so - in your situation so many things can and likely will go wrong so it's not worth losing a valuable account and hard work over a small chance that they raise the account's limits (and keep in mind you'd basically have go take the same risk every month if you want to keep increasing it). Everyone is telling you not to call not to be mean, but rather it's due to past experience and knowing exactly how those calls will go.
The safe option is to just sell to your limits and wait for natural limit increases so you don't have to call anyone, or to have multiple accounts.
Also you should be prepared on the Paypal side of things as well. I don't know if it's the quantity, the dollar amount, or both that you need more of, but it sounds like you're going to hit the tax ID request pretty quickly. You'll need to get an EIN and register a company if you plan on only using 1 account with a high volume of sales.
Last edited by plumsake2; 04-24-2015 at 11:51 AM.
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Again, you can't prepare! Ebay can't pull up any questions because the information you provide does not exist.
