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-   Suspensions & Reinstatement Talk (https://www.aspkin.com/forums/suspensions-reinstatement-talk/)
-   -   Getting past security questions? (https://www.aspkin.com/forums/suspensions-reinstatement-talk/23818-getting-past-security-questions.html)

mastergod 10-16-2010 04:02 AM

Getting past security questions?
 
I used a (not real) VCC and paypal and phone number and was asked security questions from ebay! they then send me this!

How do I get around this? I need to get a ebay store for selling items, not under my name? How can I get this!

Dear xxxx, Thank you for contacting eBay in regard to the status of your account. Ican certainly understand your concerns regarding your restricted account. I understand that having your account restricted like this can be very frustrating; please understand that it is to protect you, as the accountholder, and the rest of our community. In order to continue with your appeal, we need to verify your identity. To do so please provide us withthe following documentation: - A copy of your driver's license or other government issued ID that shows your name and address - A copy of a recent credit card statement, bank statement, or utility bill statement clearly showing your name and billing address. For security reasons, please black out the first 4 and last 4 numbers of your credit card number or your account numbers from other documents. Fax this information to: eBayAttn: eBay AppealsU.S. fax number: 877-349-1798 International fax number: 001 + 801-880-7018 Please give us 48 to 72 hours to process your request. As soon as we dowe will send you an email with the result. If you do not properly submit the documents requested above, we cannot process your appeal and your account will remain suspended. -- Important – The information on these documents needs to match the registration information on your eBay account. If there are any discrepancies please include a reason for the differences in writing and include it in your fax. Be sure to have the user ID and email address for the account you are appealing clearly visible on each page of your fax; we will need that information to process your request. Additionally, please ensure that the documents in your fax are clearly legible and/or enhanced to ensure no additional delay’s in the review process. -- Privacy Note – Any documents submitted to us will be destroyed after the information has been reviewed and verified. Again, in order to continue with your appeal, we need to verify your identity by your providing us a clear and legible copies of your driver’s license - or government issued ID - as well as a copy of a recent credit card statement, bank statement, or utility bill statement.We look forward to receiving your documents and resolving this matter assoon as possible. Sincerely, Kathrynn D. eBay Customer Support

rsot 10-16-2010 06:52 AM

Sadly, I have been hit with this before - nightmare. If you can provide the documentation, let the account go and make a new one. Even if you do provide the info, quite possible that eBay will do nothing.

GreenBean 10-16-2010 07:09 AM

Quote:

Originally Posted by mastergod (Post 174520)
I used a (not real) VCC and paypal and phone number and was asked security questions from ebay! they then send me this!

How do I get around this? I need to get a ebay store for selling items, not under my name? How can I get this!



What exactly do you mean: not real VCC and paypal? Please explain that better:doh:

oompaloompa 10-16-2010 12:46 PM

they want your ID and utility, simple- get your crayons out and make the details match the account

123 11-06-2010 11:09 PM

Quote:

Originally Posted by GreenBean™ (Post 174549)
What exactly do you mean: not real VCC and paypal? Please explain that better:doh:

:pound::pound::pound:


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