Forum

ebay resolution centre
 

I've noticed that about six packages are going missing every month - or "lost in the post". I sell about 200 items a month so about 3% of sales are going missing.
Buyers are going through the Resolution Centre and opening a case, which I have been able to solve any problems and the cases have been closed by the buyer.

My seller Dasboard shows no Defects due to the cases.

Should i still be concerned with regards to eBay or will eBay see the cases closed as resolved so won't limit me or cause me other problems?

Re: ebay resolution centre
 

A resolved case is no case at all in the eyes of ebay.

Re: ebay resolution centre
 

but its very good that you close them all, even just one case unresolved can bring you down.

Re: ebay resolution centre
 

I have had unresolved cases where eBay refunded the buyer, basically two buyers were impatient waiting for a replacement which was on it's away.
I've only had two of these in the last twelve months.
eBay resolved them within two hours of the buyer opening the case - not even giving me time to give tracking details or proof of posting!
Thanks for the reply.

Re: ebay resolution centre
 

If you solve the cases then it's no bother to ebay. They really hate those that don't resolve cases.

Sounds like ebay gave a couple of courtesy refunds. They do this sometimes when it's not the sellers fault but they buyers not happy for whatever reason.