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| kittyamnezia | 09-19-2017 02:16 PM |
Please help - PayPal issue. I'm so afraid :(
Hi all, not been on here for a while. Had some excellent advice 3 years ago and my account has been growing nicely - in fact, I've created an amazing business out of my stealth account. EBay is fine, however, PayPal slammed an account review on me this morning. Guessing it's the massive increase in sales in the past 3 months.
24-72 hours wait apparently. I've uploaded all necessary documents, information that they need.
However, they had to upgrade me to a business account as I've formed a LTD company.
Now the account is still under review - there is 20k in that account, although they are pretty confident that it will be fine tomorrow.
I'm freaking out a little but I know it's my own damn fault for leaving that much in there in the first place.
The problem that I have, is that there is a load of further information that they now want as I now have a business account. Apparently this isn't linked to the account review, and I have 3 months to do this. I have most of the items they need, company registration, photo ID, proof of address of the business etc.
The issue I have is when they ask for the company director info. My fella had his account blocked nearly 5/6 years ago on eBay. All they are asking for, for the director info is proof of address (which is different to when his account was blocked) and proof of ID (I have his passport so no address on it anyway) for his date of birth - which obviously is the same.
I am seriously worried they are going to link this PayPal account to my eBay account and get it blocked or lost.
I'm currently on ridiculous limits (I sell 30k a month). I have 4 employees who all rely on me to look after their families.
I am so so so afraid. Any words of advice? Please help :(
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| kittyamnezia | 09-19-2017 03:27 PM |
Re: Please help - PayPal issue. I'm so afraid :(
Anyone? [emoji22]
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| jmag91 | 09-19-2017 03:58 PM |
Re: Please help - PayPal issue. I'm so afraid :(
There are services where you can get phake documents made to show proof of address. It may be your only option!
What do you sell? |
| kittyamnezia | 09-19-2017 04:01 PM |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by jmag91
(Post 872499)
There are services where you can get phake documents made to show proof of address. It may be your only option!
What do you sell?
|
Hi! Thanks for the response :)
I can do the proof of address thing, I'm just so worried they will link the name and date of birth. [emoji22]
I sell furniture - so another account in the future with a random address would be a nightmare for returns [emoji31]
Do you think they will check companies house for the details?
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| ppagent | 09-19-2017 09:44 PM |
Re: Please help - PayPal issue. I'm so afraid :(
There's way out you can PM me to know more about this and this will help you a lot if you dont mind |
| ilcarletto | 09-20-2017 02:13 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by ppagent
(Post 872573)
There's way out you can PM me to know more about this and this will help you a lot if you dont mind
| I would prefer open forum discussion.
ppagent your posts are shady... I've deleted most of them. Read FAQ. |
| kittyamnezia | 09-20-2017 02:33 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by ilcarletto
(Post 872617)
I would prefer open forum discussion.
ppagent your posts are shady... I've deleted most of them. Read FAQ.
|
Can you help? Please :( I'm just constantly worrying [emoji853]
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| ilcarletto | 09-20-2017 02:55 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Sorry for your situation, wait of others UK or US members to chime in, you will get some good advice here.
I do not use UK eBay/PayPal and I haven't that much money going through my accounts... rely on experienced members. |
| kittyamnezia | 09-20-2017 03:11 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Thank you for your response, just praying someone can tell me whether a name and DOB can link accounts [emoji31]
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| just_smile | 09-20-2017 03:25 AM |
Re: Please help - PayPal issue. I'm so afraid :(
A name and dob is enough to link an account. That doesn't mean they will do anything about it though. Just send what they are asking for and hope for the best.
On a side note, if you sell that sort of volume, it's a terrible idea to run it all through one account. You should be spreading that risk over atleast 5 accounts in my opinion. That way if one account gets a review/limited you only lose 20% of your business.
Rather than lose 100% of your income if your main one account gets shut down. |
| kittyamnezia | 09-20-2017 03:30 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by just_smile
(Post 872634)
A name and dob is enough to link an account. That doesn't mean they will do anything about it though. Just send what they are asking for and hope for the best.
On a side note, if you sell that sort of volume, it's a terrible idea to run it all through one account. You should be spreading that risk over atleast 5 accounts in my opinion. That way if one account gets a review/limited you only lose 20% of your business.
Rather than lose 100% of your income if your main one account gets shut down.
|
Hello! Thanks for the reply, I really appreciate it :) nice to have others who know what they are doing with this sort of stuff.
The issue I have with running many different accounts, is returns. As I sell large furniture, I don't know how I get the items back to me without it being a problem :(
I have three months to complete this business info, hopefully when they lift the review today. So I guess I can prepare another account in that time incase it goes down.
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| just_smile | 09-20-2017 03:41 AM |
Re: Please help - PayPal issue. I'm so afraid :(
I'm guessing that you have a contract with a courier?
If it's financially viable why not offer to pay all returns? That way you can write off the low value items but still receive all the more expensive items back to your address.
You can also sign up using a 'random' address but add an accessible address to the returns section of ebay. Address variations can work here... |
| kittyamnezia | 09-20-2017 03:49 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by just_smile
(Post 872636)
I'm guessing that you have a contract with a courier?
If it's financially viable why not offer to pay all returns? That way you can write off the low value items but still receive all the more expensive items back to your address.
You can also sign up using a 'random' address but add an accessible address to the returns section of ebay. Address variations can work here...
|
That makes sense, to just pay for all returns. To be honest, the actual items cost hardly anything. It's all the shipping and wrapping and it's expensive. I have a contract with the courier but they use tracking. Perhaps I should ask that they just deliver to my address instead of the one I put on the system?
I have two units next door to one another, I suppose I could use next door as a returns address? But it's extremely similar. Could that be flagged.
I really didn't think my business would grow as large as it has, and I'm really afraid I'll have to fire people. They are great employees and all of this is my fault :(
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| just_smile | 09-20-2017 03:59 AM |
Re: Please help - PayPal issue. I'm so afraid :(
If the items cost hardly anything, just write them off. No need to mess around with expensive returns.
Or, you can literally send a prepaid returns form with your unit address on it to the customer. It doesn't matter that it won't match your registered address on ebay. The customer will just be glad to not have to pay for the return. They never question why it's a different address. |
| kittyamnezia | 09-20-2017 04:01 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by just_smile
(Post 872639)
If the items cost hardly anything, just write them off. No need to mess around with expensive returns.
Or, you can literally send a prepaid returns form with your unit address on it to the customer. It doesn't matter that it won't match your registered address on ebay. The customer will just be glad to not have to pay for the return. They never question why it's a different address.
|
That is so true. I'll just have the expensive ones collected and write off the smaller ones . I don't have the highest returns rate for my smaller items anyway, so I guess that could work!
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Re: Please help - PayPal issue. I'm so afraid :(
When buyers asks for return on my stealth,i just send a message to them with the real address,and it works for me few years. |
| luverlyjuberly | 09-20-2017 12:17 PM |
Re: Please help - PayPal issue. I'm so afraid :(
I send an A4 size sheet of paper with my real address and "return address" printed on it in large letters so they can't miss it.
I hope it all gets sorted in your favour kittyamnezia. Please keep us updated. |
| kittyamnezia | 09-20-2017 01:49 PM |
Re: Please help - PayPal issue. I'm so afraid :(
I really hope so to,
They still haven't unlimited my PayPal account. Just sitting there, I'm unable to send money or book anything in. It's driving me mad. They have all the info, has anyone had this happen to them before?
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| zamzam | 09-20-2017 04:09 PM |
Re: Please help - PayPal issue. I'm so afraid :(
Just seen your post now OP, firstly I’m truly sorry to learn of your experience and assure you this will be a huge advantage. You’ll look back in a years time and laugh. I was in similar situation few years ago with nearly 55k stuck in the account. Worst case scenario is they limit account for good and your funds are held for 180 days.
If I was you I wouldn’t waste a minute, look into back up accounts and as mentioned previously you’d be best off spreading your sales across a few accounts.
Sometimes you have to learn the hard way however believe me, it will just make you more determined against PP with the amount of misery they can cause... wish you all the best either way! |
| kittyamnezia | 09-20-2017 04:10 PM |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by zamzam
(Post 872778)
Just seen your post now OP, firstly I’m truly sorry to learn of your experience and assure you this will be a huge advantage. You’ll look back in a years time and laugh. I was in similar situation few years ago with nearly 55k stuck in the account. Worst case scenario is they limit account for good and your funds are held for 180 days.
If I was you I wouldn’t waste a minute, look into back up accounts and as mentioned previously you’d be best off spreading your sales across a few accounts.
Sometimes you have to learn the hard way however believe me, it will just make you more determined against PP with the amount of misery they can cause... wish you all the best either way!
|
Thank you so much :) really kind words of advice, most appreciated. Spreading across accounts is the way forward. Definitely agree!!!! :)
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| zamzam | 09-20-2017 04:24 PM |
Re: Please help - PayPal issue. I'm so afraid :(
In realtion to accepting returns, personally I just let the buyer keep items due to there low value which in return brings positive feedback. But if products have high value just arrange collection yourself via courier from the customer. They would just need to add return label which you could email over. Also next few months maybe difficult, especially if this was your only account but be sure never to leave a high amount in PP. Finally this can’t be emphasised enough but having a couple of accounts will cause less inconveniences should one be reviewed/ limited etc. |
| ALIYOU | 09-21-2017 02:48 PM |
Re: Please help - PayPal issue. I'm so afraid :(
hi
did they open the account agian |
| slapped | 09-21-2017 03:23 PM |
Re: Please help - PayPal issue. I'm so afraid :(
Let me understand this,,,,You have an Ebay account and a Paypal account created by the same person,,,,Now after 3 years your sales exploded, and your account is put under review and you are forced to Upgrade to a Business Account, Correct?
Now, at some point in this upgrade process they ask you for the "Director" of the company, Correct?,,,
And your fear is giving them your "fellas" info may jeopardize YOUR Paypal account because your "fella" had his own SEPERATE(from yours) Ebay account Toasted a few years back,,,did I understand your situation correctly? |
| kittyamnezia | 09-23-2017 04:36 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by slapped
(Post 873051)
Let me understand this,,,,You have an Ebay account and a Paypal account created by the same person,,,,Now after 3 years your sales exploded, and your account is put under review and you are forced to Upgrade to a Business Account, Correct?
Now, at some point in this upgrade process they ask you for the "Director" of the company, Correct?,,,
And your fear is giving them your "fellas" info may jeopardize YOUR Paypal account because your "fella" had his own SEPERATE(from yours) Ebay account Toasted a few years back,,,did I understand your situation correctly?
|
Basically, both me and my fella are directors of the company. Both of our eBay's were toasted a few years back. I went stealth.
The business has grown well, but now they are asking for the directors info - which obviously is me and my fella. I can get away with putting one director on it seems.
Our address is now different to what it was when it was toasted. Business address officially registered is different to when it was toasted.
The account is registered under my personal stealth name, but they required me to upgrade to business account so I had to give all the business info. Now they need directors info - which is what I'm afraid of. [emoji31]
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| kittyamnezia | 09-23-2017 04:46 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by ALIYOU
(Post 873047)
hi
did they open the account agian
|
No still closed
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| oompaloompa | 09-23-2017 09:47 AM |
Re: Please help - PayPal issue. I'm so afraid :(
If you are worried about the info on file with company house, then just google it, the basics are free - public info, inc. addresses and names.
If both you and this guys info has been banned in the past, then your real info has been compromised.
Hard to know what they will look at to check, real info could your best bet if you are banking on them checking the Company. It is a gamble as they might not check and stealth info could be a better bet. |
| ppagent | 09-23-2017 10:01 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by kittyamnezia
(Post 873334)
No still closed
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| There's people that can help you gain your account back in simple way
Sent from my TECNO K7 using Tapatalk |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by kittyamnezia
(Post 872635)
Hello! Thanks for the reply, I really appreciate it :) nice to have others who know what they are doing with this sort of stuff.
The issue I have with running many different accounts, is returns. As I sell large furniture, I don't know how I get the items back to me without it being a problem :(
I have three months to complete this business info, hopefully when they lift the review today. So I guess I can prepare another account in that time incase it goes down.
Sent from my iPhone using Tapatalk
| You can still arrange directly for returns in spite of using stealth address. |
| kittyamnezia | 09-23-2017 11:02 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Well, just did it. Had to upload my passport and my fellas passport, likely the account is going down :/ FFS [emoji31][emoji31][emoji31][emoji24]
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Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by kittyamnezia
(Post 873398)
Well, just did it. Had to upload my passport and my fellas passport, likely the account is going down :/ FFS [emoji31][emoji31][emoji31][emoji24]
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| I would never give my real to pp - I realize your predicament but I hate these companies having my real id on file.
Time for you to learn stealth and get backups going.
"Fear is a powerful motivator". |
| kittyamnezia | 09-23-2017 11:17 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by rsot
(Post 873402)
I would never give my real to pp - I realize your predicament but I hate these companies having my real id on file.
Time for you to learn stealth and get backups going.
"Fear is a powerful motivator".
|
Thought I had learnt stealth, was under stealth for 3 years. Just got too big and got flagged :(
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Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by kittyamnezia
(Post 873403)
Thought I had learnt stealth, was under stealth for 3 years. Just got too big and got flagged :(
Sent from my iPhone using Tapatalk
| Need to spread the sales across more accounts as a tip moving forward |
| kittyamnezia | 09-23-2017 11:41 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Yeah. There's three main sections to the business. I'll spread those across three separate accounts. Not sure what to do about customer collections though :/
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| kittyamnezia | 09-23-2017 11:45 AM |
Re: Please help - PayPal issue. I'm so afraid :(
God I'm gonna have to sack one of my employees. This is just so so sad :(
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| kittyamnezia | 09-23-2017 11:46 AM |
Re: Please help - PayPal issue. I'm so afraid :(
Does anyone know how long after a PayPal account goes down that eBay goes down?
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| e2free | 09-23-2017 12:59 PM |
Re: Please help - PayPal issue. I'm so afraid :(
How your passport get pass? You said account is on stleath details??
First of all PayPal can't change your account from sole trader to Ltd company you must done it and no way you get this account back since for ltd company they do many checks
If the details on your account and details on your passport does not match then account gone which I believe it is since you said you using stealth
They normally review within 24 hours and you will get email either account restored or permently ban |
| kittyamnezia | 09-23-2017 01:00 PM |
Re: Please help - PayPal issue. I'm so afraid :(
Account was on stealth details - they checked companies house, saw the directors and tied it together. Said I needed to provide passport.
All of my invoices are in my company name - had to provide them :/
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| e2free | 09-23-2017 01:08 PM |
Re: Please help - PayPal issue. I'm so afraid :(
That's impossible how can they findout from company house ? As you said details are stealth? You must done something either used company number on eBay or PayPal or limited word must be some sort of thing you done to link and this is manual links |
| kittyamnezia | 09-23-2017 01:10 PM |
Re: Please help - PayPal issue. I'm so afraid :(
Quote:
Originally Posted by e2free
(Post 873429)
That's impossible how can they findout from company house ? As you said details are stealth? You must done something either used company number on eBay or PayPal or limited word must be some sort of thing you done to link and this is manual links
|
Companies house has mine and my fellas real names on. For the company.
Had the company number on eBay since day 1 with no problems.
The amount of revenue I was generating flagged me. They requested all invoices all suppliers details the works. They asked for everything, I had to prove invoices from a supplier - which has my business name on. They asked for business info. I had to give it to them. They then changed my account to a business account.
Then all details were supplied - they checked companies house, and bam.
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| e2free | 09-23-2017 01:15 PM |
Re: Please help - PayPal issue. I'm so afraid :(
Here you go so you provided them company number
When you entered director details on PayPal does this verify automatically or they asked to upload id? If you on electoral list then it should pass automatically rather then id
Ring them up on Monday if they want to restore it they will do while you on the phone if not then it's impossible
For Ltd company they will director credit report and send to one department who run risk assessment |
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