17 negative feedbacks received, relevant team don't operate online?

[paulburrows15]

Hi all,

100% positive account received 17 negative feedbacks today from one buyer.

The buyer placed 17 orders (didn't pay) then realised they wouldn't receive the orders in time so asked if I would cancel.

I cancelled all orders within 24 hours.

2 weeks later they email stating eBay have black-marked their account due to me cancelling the orders so left 17 negative feedbacks?

I usually call eBay or use the live chat but today when I used the live chat the lady informed me the team who deals with feedback do not operate online and need to be emailed which can take 48-72 hours to get a response.

This is new to me, is this correct?

[greakf3eak]

1st of all you have to adjust your account that never again will accept more than x purchases for different auctions from same buyer on same time .
99% of cases on multiple purchases (more than 5 i guess) smells usually troubles ..

Then give some time as is sunday today and try tomorrow to speak with relevant tean.
If there is an ebay message as evidence - about cancelation request - between u and him then there is nothing special to worry about .

[muzzie]

That is a lie, you can have feedbacks removed via the phone, and this case seems very likely to have no issues removing them.

[e2free]

Completely wrong information contact again and they will remove in minutes

[paulburrows15]

Email response received within 12 hours and all feedbacks removed.

[yankee]

is the buyers account still registered?

[e2free]

Originally Posted by yankee

is the buyers account still registered?

I am sure he will be still active

They not bother about buyer abuse

[paulburrows15]

Yes still active. They received a temporary buying ban

[dallis]

You could have called back but the email seems to have worked, good job!

[rsot]

Good job in dealing with this - agreed