postal insurance claims

[oompaloompa]

does anyone have insider knowledge on the deal with making claims for insured parcels that go missing.

issues are you need to give post office real address or better still box, but importantly real name, so you can get your cheque refund. Royal mail special and recorded delivery asks for item number and user id, Ive stopped claiming, which is a shame, as Im insured, and i lose money, just worried if info is collated. I know they shouldnt pass it to ebay, but there may be issues re vero products etc and other authorities

if you got a customs seizure, they could tally up the fact you are selling on ebay and what you are selling once they have user id. Parcelforce (part of royal mail, would have this info)

asking buyer to reply to post offices enquiries and not mention ebay, is asking them to lie and looks suspicious, so never done that, as didnt know how to phrase it, but would be ideal solution..

Anyone know, how their system works

[uk_making_chatters_disapp]

ok i will try and make this simple

If you post anything First/second class stamps or
standard First/second class..all you will get back is
6 first class stamps from the royal mail

if you post first/second class recorded the max you
can claim is 39 pounds but you got your tracking number
for paypal

I normall send anything over about 100 pounds
by special signed next day delivery

and if sending abroad royal mail.....

1st Option = To send "Airmail Small Packets" = £39 compensation
(No Tracking Number Avaliable)
2nd Option = To send "International Signed For" = £value of your item
(Tracking Number will be supplied

i hope this helps

[oompaloompa]

You will try and make it simple?

thats not what I asked, I know what it costs, thanks

I was talking about the deal with multiple accounts, vero and your real name etc..

[Penya]

Not that I know much how it works inside of RM or PF but when I had to claim with RM on my dads or girlfriend ebay accounts I'd still give RM my name and address then when completing claims form I ticked "Lost" and not "eBay claim" and for the proof I printed "Transaction Details" from PayPal where you have addressee details and yours only email. Then as much as I know RM sends letter to your costumer to confirm that they didn't recieve item. Always worked for me. I understand if you are sending something abroad and if it's Vero and lost then yes it's a little worrying but as much as you would send it after sold on eBay with your real name.
It's not probably the answer you are looking for but just a little bit from my experience.
P.S Sorry for my grammar I know I have problems with times

[oompaloompa]

ok, so you tick lost and give consumers details, then give transaction details from paypal - that doesnt mean its ebay, just paid by paypal - good plan. If is vero goods just say leather bag and give amount via paypal. Only thing is with multi accounts they will collate that you have many paypals..

[Penya]

It's quite hard to believe that RM would gather such information as your name and wich email/paypal you used and then compare if they are different, unless of course they work together with paypal. They probably have hundreds of claims every day so I really doubt they do that. Do you think RM contacts paypal to confirm if that transaction ever happened? I think they more interested in consumers confirmation of non-recieved goods. I once claimed and got usual "We've got your form and are looking in to that" letter and then nothing for around 2 months, when I rang RM lady on the phone said they still waiting for reply/confirmation from consumer and then few days later I got the cheque..

[oompaloompa]

no I dont think they work with paypal, or are allowed to anyway - postal seizures for vero though, they will tally up with the fact that you sell at the claim address. I think its a low possibility, but looking for ways round it ...

[trafficzombie]

I work for Royal Mail and can confirm we don't keep details to pass to eBay/PayPal.

We deal with each claim on an individual basis based on the information provided to us.

[Penya]

The best way probably is to give some accessible address (not your home) and real name so the cheque can be cashed but then as you said it's a very low possibility. If it's one leather bag I can't see why it can be seizured, I'm sure there are tens of boxes with them bags coming from China everyday in UK and I don't think customs seizing them often