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Re: Horrendous buyer issue
 

Well guy has opened a case for item not described.
I had an essay drafted up in response which was predone.i stated that I had all the evidence of damage that he claimed via messages.
I went on to say that if I lost the case, I needed proof that he wasn't trying it on and that I would be sending someone to the said property to take furntiute back and that he needed to be in because I would at the very least want the second sofa back. I asked for a time and date for someone to go down.
He then closed the case as problem now all solved.
Have no idea what's going on now. Funds have been released to me x

Re: Horrendous buyer issue
 

Awesome!!!

Now, stop accepting paypal for in person deliveries.

Re: Horrendous buyer issue
 

Awwsome indeed.

This will be a good lesson for accepting ONLY cash on collection or on your own delivery !

Never use again paypal if you cant proof that item is delivered !

Re: Horrendous buyer issue
 

Cash/Bank transfer on collection is the way forward. Take advantage of it as not only would it avoid such misery like this, but you can slyly avoid PayPal fees, and that's extra profit for you.

Glad issue was finally resolved. :thumb:

Re: Horrendous buyer issue
 

Sorted.

Lesson for everyone. If you are delivering or they are collecting accept CASH OR BANK TRANSFER ONLY.

Re: Horrendous buyer issue
 

Absolutely

Opening yourself to a lot of potential issues otherwise

Re: Horrendous buyer issue
 

If it got stuck in the doorway, why would he complain after that there were damages? If that were a problem, he would have never tried fitting it into his tiny home. :)

Re: Horrendous buyer issue
 

Thanks everyone.
Although case is closed, I'm still feeling a.little liken the matter is not over. I think it's because everyday I'm waiting for the negative feedback...but nothing left.
I'm gonna take your advice and offer cash on collection only. I prefer this but for some reason all buyers have said they were asked for payment when they clicked on the buy it now. I haven't got my account set for immediate payment. Is there a place I go for settings so I can enable someone to buy it now but not be asked to pay please?
Also in future listings, i'l mention the measurements to save me a trek out of town if it doesn't fit x

Re: Horrendous buyer issue
 

If your offer to return the good item for a refund was sent via eBay then any negative feedback would be removed for you.

Re: Horrendous buyer issue
 

Firstly say it is cash on collection all over listing, even inc title. Then untick the immediate payment box under buyitnow, have a look you'll see it. Some prats will even then still pay by paypal and then you have to refund them and start again.....

Re: Horrendous buyer issue
 

I would advise letting eBay look into this, during that time, you should phone up eBay / PayPal (using your stealth account phone number) and explain everything, someone over at eBay or PayPal will assist you on what you need to provide. Make sure you do not lie about a thing.
Remember, the whole point of a stealth account is so you can use PayPal / eBay normally, make sure you act normal and don't do anything out of the ordinary.

I would also advise taking screenshots of every conversation you have had with this guy, and saving them into a folder on a cloud storage platform, or onto your desktop etc.

This is just in case your stealth account on eBay gets suspended during your case with PayPal (Vice Versa), you would have sufficient evidence to prove you are in the right.

Good luck with your case, hope my input helped.

P.S - Try to resolve it with the buyer, speak in a calm and professional manor. But at no means agree to a refund if everything you have said previously is correct.

Re: Horrendous buyer issue
 

Any kind of converstation except eb messages CANNOT be an evidence againist buyer ...

Eb do not accept evidences from other sources beacause its not possible to verify authenticity ..