Pathos | 02-27-2020 05:55 PM | Re: Parcel2go Scam or My Fault? Quote:
Originally Posted by ebabe
(Post 1073112)
Not sure if this is the correct category, but wondering if anyone has had the same issue as me with Parcel2go in regards to surcharge. About 5 months ago I stopped using P2G as they hit me with two surcharges, they said I input 10x10x10 in the Dimension boxes, but I would never do that as my parcels are 31x24x16. I would have input that size and been charged the correct amount for that size. The only thing I can think is that I left the Dimension boxes empty and its default size for leaving the boxes empty is 10x10x10. Thus when they messured the box is was of med size, not small size of 10x10x10
I dont care about the surcharges now as they are so small, I just dont want to be hit again in the future, either being of my fault of somekind of scam they are pulling. | P2G are notorious for this, especially if you choose Parcelforce or HErmes.
The couriers use 'volumetric' weight, so your parcel can weigh 1g but if its in a box bigger than you declared (even by a mm) they base the weight on the whole size as volumetric.
Its ridiculous and probably criminal.
..and to be fair even if you delcare exactly correctly, they still try it on from time to time. Happened to me numerous times, I fought them all the way and had the charges removed, but to most, its a time consuming and annoying affair challenging them.
One time they hit with an 11kg volumetric weight charge for a Parcelforce delivery to Germany.
The item weighed 500grammes and was placed inside a 20cmx10cmx10cm box.
So eithers its the couriers making mistakes, or a P2G revenue stream. |