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Re: Buyer claiming item not received wants refund - Ebay postage used!!
Quote:
Originally Posted by tinsoldier
(Post 1093254)
Take the plonkers advice, offer your apologies for Royal Mails failure and tell them ebay will issue a full refund in due course.
If the buyer had their whits about them they'd have taken your offer of a replacement, I sense a refund is on its way anyway and you wouldn't have been able to stop it even if you'd replaced, the package could genuinely be lost or RM have F'd up with delivery.
| I agree, the buyer has opened a case and a refund as you say is on its way. I'll do as you say send that message, see if if they reply |
| Brad9221 | 05-14-2020 06:16 AM |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
Quote:
Originally Posted by tinsoldier
(Post 1093258)
Sigh...I was giving an extreme example, I can't believe you didn't see that, but it has helped clarify your capabilities. So what were OP's dispatch times and delivery choice timescales nostradamus?
But I do like your advice to crawl back under my stone because I don't know what I'm talking about, the irony is so delicious I can almost taste it. :pound:
| Regardless of the dispatch time and courier delivery times, it's obviously below the 16 days since the buyer made the purchase numb nuts. Good luck OP |
| tmastermind | 05-14-2020 06:36 AM |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
Well I’m only going to say from my own personal experiences on this but generally I agree with e2 and tinsoldier on this
I have, and will continue to use recorded signed for service (I only just learned about this QR code stuff so looking more into it) for the reason that in all cases when a delivery has supposedly not arrived, scam or legit, the service always always allow me to locate the item in the delivery network, resolve most issues before a case is logged and in the cases of those a logging one for a freebie and escalated it to eBay straight after the 3 days. Ebay has, inevery case, sided with me because of the tracking info.
My account stays safe, I don’t lose any money. Jobs a goodun |
| tmastermind | 05-14-2020 06:58 AM |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
Wow life has not been good to you has it tin? I wonder what eBay/AMZ did you you to make you come into this forum with so much hate and poison. Even when someone agrees with you on process you have to retaliate |
| tmastermind | 05-14-2020 07:05 AM |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
Oh I’m sorry I didn’t realise you was being sarcastic, my apologies.... �� |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
Once Ebay do the refund themselves, will Ebay then refund me for loss of the item or is that a seperate claim to do? |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
Quote:
Originally Posted by tmastermind
(Post 1093268)
Well I’m only going to say from my own personal experiences on this but generally I agree with e2 and tinsoldier on this
I have, and will continue to use recorded signed for service (I only just learned about this QR code stuff so looking more into it) for the reason that in all cases when a delivery has supposedly not arrived, scam or legit, the service always always allow me to locate the item in the delivery network, resolve most issues before a case is logged and in the cases of those a logging one for a freebie and escalated it to eBay straight after the 3 days. Ebay has, inevery case, sided with me because of the tracking info.
My account stays safe, I don’t lose any money. Jobs a goodun
| if the item your selling is less than £10 but the recorded signed for service is costing you £3.95 thats eating into your profit, plus ebay/paypal fees, thats a big hit
They should be a cheaper way to send signed for small/medium parcels with tracking
Safest way is to use recorded signed for as buyers seem to be saying items never arrived, least your covered with the tracking |
| tmastermind | 05-14-2020 08:19 AM |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
Quote:
Originally Posted by lucy
(Post 1093298)
if the item your selling is less than £10 but the recorded signed for service is costing you £3.95 thats eating into your profit, plus ebay/paypal fees, thats a big hit
They should be a cheaper way to send signed for small/medium parcels with tracking
Safest way is to use recorded signed for as buyers seem to be saying items never arrived, least your covered with the tracking
| Well yes that’s very true altho signed for service I think was £1.10 if I’m not mistaken on top of the standard postage it would cost to send through RM but your right that’s still an extra £1+ eating your profit which is why when I learned about the QR code system RM are now using (credit to tinsoldier for that one), I saw an extra saving!
In my case I now send about 70-75% as small parcel or larger and I don’t use RM much now I have a better tracked service I use for that and it’s far cheaper than RM. As for when I do use large letter most items I send are more than £10 and have a reasonable Profit margin to warrant the extra £1 for peace of mind. |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
Ebay postage charge
£2.95 to send small parcel
£3.95 to send small parcel signed for
£4.95 to send medium parcel signed for
QR codes cheaper and how do you get an account up, won’t your real details on Royal Mail site plus your number be shared/linked to eBay or Paypal
Do you physically enter the tracking number on eBay or is the QR code automatically sent to eBay? |
| CaptainComedown | 05-14-2020 11:28 AM |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
About 2 months ago I got a load of phake tracking stickers with barcodes on them and started sticking them to all my items. It obviously doesn't provide any tracking but it deters the liars from pretending they haven't received it. I used to get 3 or 4 INR cases a month and since using the phake tracking stickers I think I have had 1 case in two months! Doesn't really help this situation of course, but its a cheap way to prevent future losses (my stickers cost around £5 for 500 of them) |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
Bit confused so am I ok to just let ebay do the refund or do I do the refund myself?
How do I claim for the missing item if the postage was done through eBay postage? |
| DezRfc1 | 05-15-2020 04:00 AM |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
Quote:
Originally Posted by lucy
(Post 1093562)
Bit confused so am I ok to just let ebay do the refund or do I do the refund myself?
How do I claim for the missing item if the postage was done through eBay postage?
| You should be able to refund, if you go to open cases and "see request details"
The option to refund should be there. |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
Quote:
Originally Posted by tinsoldier
(Post 1093574)
You let ebay do the refund, they might refund it out of their own monies so it costs you nothing.
If they decide you must make the refund they'll take it out your paypal account and you can then make a claim with RM.
| O.k will will do as you say :-)
Is there a link to RM to start the claim now |
| CaptainComedown | 05-15-2020 09:05 AM |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
Quote:
Originally Posted by tinsoldier
(Post 1093352)
A popular tactic in days gone by but now almost unnecessary as QR codes are free. I suspect many buyers now are wise to the almost mandatory tracking expectation and some sit and wait to see if the QR code tracks - like I suspect OP has experienced.
That said, I still post a lot of cheap stuff on my Royal Mail online business account without any QR codes and don't see a great deal of losses. I suspect that on super cheap items many wanabee scammers simply can be bothered in 'wasting' as scam opportunity or simply can be bothered with the effort for a few quid.
I know I'm being pedantic but it is actually against RM's terms of carriage to apply bogus tracking labels.
| Really? thats strange, the fella in the post office near me just laughed when he saw them, said it was a smart idea. I wonder why they don't allow it, especially when it does no harm really.
The QR codes are the 2d tracking system aren't they? AFAIK they are not applied to international shipping? I notice that the reference number doesn't appear on the Certificate of Postage receipt for international items, it only shows a ref for UK stuff and the fella in the Post Office said it doesn't apply to international. So really I bought them to prevent international shipping scams, although I just stick them on everything just in case.
The problem I have is that some of my items are for professional use, and require a bit of knowledge to use. Despite this I regularly have people who buy from me and then expect me to give them a free education to go with it. I noticed that most INR cases seemed to be linked to these items, because I suspect people buy them, can't figure out how to use them, and then pretend it didn't arrive to get a refund without having to make the effort to ship the item back. The other items I sell in other categories don't seem to have the same issues. |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
tinsolder - The buyer now has closed the request with the comment 'Seller insists refund will be processed '
So has the seller mistakenly misread what I sent - 'Apologies for Royal Mails failure Ebay will issue a full refund in due course'
and closed the request in error? |
| Pathos | 05-17-2020 11:10 AM |
Re: Buyer claiming item not received wants refund - Ebay postage used!!
They can't reopen on eBay.
But they can with PayPal.. |
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