Dear,
We apologise for the problem you encountered while adding a credit card to your PayPal account. The instructions below have helped most of our customers who have encountered similar problems.
Why can't I add my credit card?
Your credit card ending in 1234 could not be added because we were unable to verify your credit card billing address. This is the address where you receive billing statements for this card.
One possible problem could be that you entered a different address to the one where you receive your bills for this card. If this is the case, the solution is as easy as entering the correct billing address.
If you continue to encounter difficulties entering your billing address, please go through the following set of troubleshooting questions:
Is your address spelled correctly?
PayPal verifies the billing address with your credit card provider. Please be sure that you have entered the address exactly as it is printed on your billing statements.
Have you moved recently?
If so, be sure that you are entering the exact address where you receive your billing statements for this card.
Is your home phone number accurate?
Check that the home phone number we have on file for you is correct.
Does your credit card issuer have more than one address on file for you?
If your bank has two addresses on file for you, be sure to enter the address your credit card issuer considers your primary address. This address may be different from the address where you receive your statements.
Is this a new credit card?
If so, be sure you have activated your card with your credit card provider before trying to add it to your account.
How do I fix this problem?
1. Go to
Welcome - PayPal.
2. Log in to your account.
3. Go to the 'Profile' subtab of the 'My Account' tab and select the 'Credit Card' link in the Financial Information menu.
4. Enter your credit card information.
5. Enter the address where you receive billing statements for this card.
6. Click the 'Add Credit Card' button.
Please note: the billing address field will be automatically set to your primary postal address. If you DO NOT receive credit card bills at this address, click the 'Enter New Billing Address' field, and enter the exact address where you receive billing statements for this card. (You may want to refer to your last credit card statement, and follow any abbreviations or spacing used in the printing of your address).
After following the steps above, if you still receive an error about your billing address the website will automatically request that you proceed through an alternative card verification process the third time you try to add your card.
Why does PayPal verify my credit card billing address?
In order to protect our customers, PayPal is constantly working to ensure the integrity of our payment network and to eliminate the threat of fraud. Verifying credit card billing addresses is just one of the stringent checks we make so that none of our members fall victim to fraud.
Yours sincerely,
PayPal
