Forum

Your listing isn’t following policy: Counterfeit item policy
 

Had several dozen of these on a couple of accounts on Sunday and yesterday. One is 8 years old with almost no problems in that time, nearly 5 years old on the other, again, run like clockwork.

My question is .... both accounts received their payouts this morning, so both could be considered active. I wanted to know how long any "cool-down" period would take?

Thank you in advance for any help.

Re: Your listing isn’t following policy: Counterfeit item policy
 

were you restricted after these emails for 3/5/7 days?

if you start getting restricted you will be nearing suspension

if no new violations occur they should reset within 6-12 months

Re: Your listing isn’t following policy: Counterfeit item policy
 

Good info provided by murdered_

What category of sales WestHammer?

Re: Your listing isn’t following policy: Counterfeit item policy
 

Hi, thank you for your answer.

No restrictions were given. I contacted eBay on Monday morning through chat, and was given advice on how to resolve the issue. I took that advice, applied it, but then all my new listing's were taken down for the exact same reason as the original listings.

I received my regular weekly payout this morning as well.

Re: Your listing isn’t following policy: Counterfeit item policy
 

Collectibles

Re: Your listing isn’t following policy: Counterfeit item policy
 

I'm unsure as to whether they last for 6 or 12 months now. It used to be 6. I think if they still show up in the resolution hub they still count. Not 100% sure on that though.

Re: Your listing isn’t following policy: Counterfeit item policy
 

it is more complicated than this because the ones that do not lead to restriction do not count. that is why I asked about restriction , if he had many removals but still no restriction it does not count but the items in question should be removed for now

Re: Your listing isn’t following policy: Counterfeit item policy
 

Definitely no restrictions on either account.

How long would you recommend they cool down for?

Thank you so much for your input.

Re: Your listing isn’t following policy: Counterfeit item policy
 

I thought you just got the educational you may not of been aware warning first, then the actual warning, then 3 day, 7 day, 10 day restrictions then suspension?

Re: Your listing isn’t following policy: Counterfeit item policy
 

Check the listing removed email, after second or third offence you will start getting 3, 7 day temp suspensions. Then ban. Also, most likely you were reported, it will say at the bottom this was brought to our attention because of a user report

Re: Your listing isn’t following policy: Counterfeit item policy
 

on old accounts this does not always happen this way and I know this for sure

they may remove very many items but not impose any restrictions , especially this happens in the time around christmas. these removals would not count for possible suspension and they may run for months

but nevertheless I would remove the items as it is not guaranteed that ebay will allow this to run indefinitely

Re: Your listing isn’t following policy: Counterfeit item policy
 

2-3 months , the issue is that once these removals start they continue being done by bots , you need to remove the items so that the bots forget about you

Re: Your listing isn’t following policy: Counterfeit item policy
 

Bots do not forget,it has a list of offenders ,it will remove the account if it has been closed years ago.

Re: Your listing isn’t following policy: Counterfeit item policy
 

on fresh violations bots continue removing items , for example if all items are removed by the seller for a while , like for a few months the bots will not continue removals by default

Re: Your listing isn’t following policy: Counterfeit item policy
 

So how long would you say Vero stay on an account for?

Re: Your listing isn’t following policy: Counterfeit item policy
 

VERO I don't know , I am only talking about item removals by the system , not by a VERO owner

Re: Your listing isn’t following policy: Counterfeit item policy
 

How long would you recommend as a cool-down?

Thanks

Re: Your listing isn’t following policy: Counterfeit item policy
 

ideally take down all items for 2-3 months

Re: Your listing isn’t following policy: Counterfeit item policy
 

If there have been no restrictions why take them down?

Re: Your listing isn’t following policy: Counterfeit item policy
 

that is because it is not clear what happens if this continues this way

Re: Your listing isn’t following policy: Counterfeit item policy
 

1. ARE they counterfeits?

2. I'd say 3 months minimum cool down and you need to make new listings