Dear xxxxx
Our records show your account is linked to a previous eBay account xxxxx that is currently suspended for non-payment of eBay fees.
As a result, we've restricted your current account from buying or selling until this previous balance has been paid.
Here's what you should do now:
Please pay the outstanding amount on your original account as soon as possible. You can pay via PayPal, credit card or cheque. If we don't receive payment within 21 days, we will also suspend this account.
- How to check your account status:
1. Log out of your eBay account by clicking 'Sign Out' at the top of the page.
2. Click 'Site Map' at the bottom of the page.
3. Click 'View Your Account Status' (located partway down the centre column) and sign in with your original account user ID and password.
- How to make a payment:
1. Go to the eBay Site Map as described above and click 'Make a Payment to your account'.
2. Select a method to pay your eBay fees and follow the instructions from there.
If you don't have access to your account or prefer not to pay online, please post your payment to the address below. Please note that these take longer to be processed than online payments. When sending your payment, please include a copy of this notice and state your account ID number* and user ID on the cheque:
eBay Europe S.à r.l.
c/- Citibank UK Lockbox
P.O. Box 62449
33 Canada Square
London E14 1HH
United Kingdom
*Your eBay account ID number is a 12-digit number beginning with "E" and ending in "GBP". You'll find it on the top right-hand corner of your eBay invoice or on your Account Status page.
If you wish to chat to one of our customer service agents through the Live Chat function please follow the below link.
eBay Live Help
For more information on paying your eBay fees, copy this link into a new browser window:
Paying Your eBay Selling Fees
Once payment has posted to your account, our system will automatically reinstate your original account. You can then reply directly to this message and we'll remove the restriction on this account.
Thank you for your cooperation in this important matter.
I got the above message but my auctions are still live what does this mean?? I even tried revising them with no problem too soon to celebrate? are they going to restrict them eventually ?