Being asked to contact Customer Support

[delboy]

Hello all,

I have recently opened a new stealth eBay account and have listed about 20 second hand cheap DVDs (originals). Everything was going fine until I got the following prompt :

"Please confirm your identity

Contact Customer Support
Customer support agents are available from 24 hours a day, 7 days a week
Call us at 0800-358-6552
Mention this security code:XXXXXXXXX
Click continue after talking to our agent."

I have been selling on eBay (using stealth accounts) for many years and have never come across this before. Does anybody know what they are going to ask me? I have a verified Paypal account linked to the account and I have been using a 3 dongle and a completely new windows user so can't see how they could have linked me.

Any help would be much appreciated.

[vany]

Have all your data ready and fill yourself with confidence and give them a call, it might be nothing & if it is something, you would have all what you need to respond. It would be a good idea to look at your recent account activity, maybe the answer is there.

[clapclap]

it may be a problem with the DVDs you have been selling or someone may have complained. Have you had any returns sent to a different address from your registered one? Also check your messages to see if you have given anything away ect.

Hope all goes well

[Pringles]

I had one of these on a new account that i created

I just scrapped the account

[GTB]

spend an hour or two memorizing the info

two if the account is important,which i would say it is due to the verified pp

get as much info down as you can in BIG BOLD LETTERS in front of you

good luck

[vany]

Be as natural and easy going as can be , play dumb and innocent & have them guide you through. have your data set and you will be fine, Best of luck