Forum

Typical example of someone trying it on!!!
 

Buyer Wins £10 Item
Buyer has 0 Feedback
Buyer is in Europe

I print and package item
I dispatch the item the following day and mark as dispatched

2 weeks later...
Customer sends email:
I have not received my item and its been two weeks


My reply (peeved that i saw this coming... so i thought i would try something):

Dear Customer,
Your item was dispatched the day after your paypal payment, I can confirm your item is in France so should be with you very shortly...
(Knowing full well i couldn't trace royal mail 1st class)
For more information on royal mail delivery times please see:
Royal Mail Ltd
Many Thanks

Reply from customer:
Did my item have a tracking number I cant see it

Before I can respond:
The order has now arrived, Thank you

Either this was one big fat coincidence or I actually just fooled a buyer lol!!

:p:p:p:p:p

theres a lot of triers about lol

the idea is to make sure they understand u aint gonna just lie down

I would say just a new buyer not sure of timescales etc.

Good result though.

There's a fine line between standing up to them and pissing them off, which i think I have now mastered.... Majority of the time sending them the royal mail link helps lol!

Being polite, professional and firm with your communication will work in the majority of cases.

It's the 'professional' buyers who know all the scams and use them to their advantage

Totally agree!

I would love one day for eb to actually open their eyes and start respecting the people that bring them the money!

What the hell? That is not possible?

Don't you mean Airmail?

Sorry yes, I meant airmail. None trackable

Congratulations - wasnt sure if this post was about "trying it on" vs. "getting it on".

Sometimes one leads to the other :clap:

Hahahaha! :heh:

When you send your item, why dont you retain the proof of purchase recipt you can ask the teller for? i do it all the time

p/p do not accept proof of postage as proof of delivery, only signed for will do in a dispute

Well done, can I ask though how much extra it would have cost to send recorded in some way?

Global, unfortunately there is a huge jump in prices for overseas recorded postage, for my 390g items its £5+ more depending on where.
For UK sales I have included the recorded delivery within the price of my items however people overseas would refuse to pay much more!

I have recently had an increase in 'Item not received' with overseas sales so I will be looking at other avenues on how to send.

The postage hike recently has been ridiculous, together with sended recorded even the most basic of reasonably light items costs a lot, and that's just within the uk.

joey ^^ I would seriously consider just restricting your sales to the uk in light of your problems, unless that would seriously impact on your sales volume/profits.

I have been considering this myself to be honest.
I may even say ask for quote for overseas sales and make them pay the actual rate it will be tracked. I dont get many sales overseas but when I do they order quite a bit.

^^ yeah, unless the majority of your sales are international it sounds the best option in the current high postage climate, just to put a "overseas buyers PLEASE EMAIL ME FOR ACCURATE POSTAGE QUOTE FIRST" within the descrip/postage section.