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-   -   asking for details when logging onto ebay chat (https://www.aspkin.com/forums/uk-ebay-paypal/53235-asking-details-when-logging-onto-ebay-chat.html)

they_screwed_me_too 11-19-2012 09:30 AM

asking for details when logging onto ebay chat
 
tried to use ebay chat today and got asked to confirm

eBay user ID email address
First and last name
Address incl. Town/city, county and postcode
Phone number


not happened to me before, most i get asked is an item number

be prepared when you chat these days

rsot 11-19-2012 10:45 AM

Good info tsmt - you get through ok?

maprod 11-19-2012 11:12 AM

Happened to me several times in the past. May be I used a lot of live chats :)

Johnson1 11-19-2012 11:45 AM

Every time I have used live chat I have had to give some personal details before I can ask my question.

slim jim 11-19-2012 12:11 PM

what i would do for ebay live chat...

dburnside 11-19-2012 01:39 PM

i prefer to avoid any contact with them if at all poss :)

oompaloompa 11-19-2012 03:50 PM

yes they ask all that apart from phone BEFORE chat starts, then often ask the other remaining stuff during chat, particularly before they action anything for you.

they_screwed_me_too 11-22-2012 07:37 AM

Quote:

Originally Posted by rsot (Post 394717)
Good info tsmt - you get through ok?

yes got through ok :thumb:

didnt get the problem sorted though

@oomps and elijah

from research it depends on the topic you choose to chat about whether they ask for info

tried it about 30-35 times last night in different ways

leaving and recieving feedback doesnt seem to ever get the info prompt
:spy:

SUVE 11-22-2012 02:55 PM

Quote:

Originally Posted by they_screwed_me_too (Post 394710)
tried to use ebay chat today and got asked to confirm

eBay user ID email address
First and last name
Address incl. Town/city, county and postcode
Phone number

not happened to me before, most i get asked is an item number

be prepared when you chat these days

Good of you to post this, happened to me twice 8 months back.

css1 11-22-2012 03:08 PM

Pretty sure it's because the chat system is on ebay.co.uk so if you're logged into ebay.com you're not technically logged in.


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