Whats with in reason lol
My point is , if you do a name missmatch and it fails, its not becuase of pp so no need to contact them.
You are sending money to the bank so if a name mismatch fails, it is the bank that has sent it back.
How it works with most banks is......
The banking system does an automated check, depending on the bank, depends on whats checked, some banks check first and last name, some only check last, some only check account number and sort code.
If a transfer fails an automated transfer it is usually sent to a human to check, if they see transfers that have gone through in the same name they usually allow it to go though but some might send the payment back.
thats why i sat try again becuase the second time it can work even if it fails the automaded check a second time.
Not a PP thing.
Like i say, some banks, it does not matter what you use, becuase some banks only check for account number and sort code.
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