Thank you, here is the email from paypal at the top and my first message to them at the bottom:
Dear xxxxxxxxx,
Thank you for contacting PayPal about the negative balance on your PayPal account.
Ms xxxxxxxxx, I am sorry to hear about what happened.
Don’t you worry, I can confirm that you can still receive payments and this will reduce the amount of the negative balance on your PayPal account.
We appreciate your cooperation in resolving the negative balance. Currently, you have -£877.77 GBP.
You can restore your balance by:
Adding money from your bank account
Calling us on 02086100150 (Mon-Fri, 8am-7pm and Sat, 8am-6.30pm) and paying over the phone with your debit card
Adding money to your PayPal account with your debit or credit card (if applicable)
Post a cheque, postal order or a banker's draft to us
If you've linked your bank account to your PayPal account, here’s how to restore your balance by transferring money from your bank account:
Go to
www.paypal.com/uk and log in to your account.
Click ‘Add Funds’ near the top of the page.
Under 'You move money from your bank account', click 'Continue'.
Make a note of the payment details (in red) and log in to your online banking to make a payment to your PayPal account.
Your money will probably arrive in your PayPal account within a few minutes, but it could take up to 2 hours. We’ll email you when it arrives.
To restore your balance with your card or by cheque, postal order or bankers draft, click ‘Resolve your Negative Balance’ beside your balance and follow the instructions.
I am glad I was able to address your concern today. Please let me know if you require any further assistance.
Thank you for choosing PayPal.
Yours sincerely,
xxxxxxxxx
PayPal
Copyright © 1999-2013 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349
From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxx
Sent: Tuesday, March ##, #### #:##:## PM (+##:##)
To:
webform@paypal.co.uk
Subject: ManagingMyMoney (ID: C###-L###-T#####-S###-W######)
Form Message
customer subject: legacy
customer message: >Topic: 'Managing My Money'
>Sub Topic: 'Negative balance'
>case_id: ''
>message: 'Hello, I am very sorry that my account has gone negative today, I had a buyer bounce a cheque on me for a large item which affected my bank account without my prior knowledge
>
>I will have funds to resolve this entirely within 7 days.
>
>In the meantime, please confirm that my buyers can still send me paypal payments and that these payments will be used to reduce the negative balance.
>
>Thank you x'