Entropay verification code trouble

[Josty]

this sounds silly but im having trouble getting the verification code from entropay im with natwest bank ive checked my online statement and paper statement and both just say www.entropay.com no code no nothing ive just got them to resend it could anyone help me out !? would i be better off using a card with from a different bank cos ive got a couple

[JamesNorth101]

Its a know issue. Talk to EntroPay and they should be able to help.

[rama]

yeah, usually takes them a few hours to get back to you and help fix that

[JumpinJackFlash]

I've got the same problem using Barclaycard. Code is nowhere on the printed or online statement, just www.entropay.com and their stupid Indian call centre won't give me any codes for "security reasons" and say "contact the merchant"!
Even tried through the secure online contact after logging into the CC account and same result.

Entropay customer support keep repeating the same old thing. They're useless and have made no attempt to sort this out even after more than 2 weeks since registration! I've repeatedly asked them if I can use the account for the amount that's been loaded onto it from my CC but they haven't replied. The VCC doesn't appear to work yet but it's hard to tell what the problem is.

So now my money is in limbo, CC has been charged (including the £1 they charge for the code) and the credit shows in the VCC but I can't spend it or get it back!

[bazzabb]

I have the same thing with my NatWest account. It seems the code only stays there while the payment is pending. Once it hits he account and statement it is wiped off. This is according to Nat West. Entropay went through repeating the same thing about it showing up and I think finally someone actually read what I had been writing and they said I can send a scan of the bank statement which shows the £1 payment but I am waiting on the paper statement as they need my address on it and this does not show in online banking.

[Octopus Prime]

Any of you geniuses manage to get this out yet??

[Bunneh]

This seems to happen a lot with entropay
You have to phone your banks and get the approval code / authorisation code for the transaction.
Then you need to message entropay with that code and they will mainly verify your card.

[RosieTosie]

Originally Posted by Bunneh

This seems to happen a lot with entropay
You have to phone your banks and get the approval code / authorisation code for the transaction.
Then you need to message entropay with that code and they will mainly verify your card.

Clearly there is something going on with Entropay because I still have not got that code from then on my online bank statement with Barclays and this is November now so things have not improved by the look of it since this thread was last commented on in July! Their online site has been having problems as well with it not accessible at times, my situation started with them when they took the £1 from my bank on 31st October, ringing my bank doesn't help either with them telling me the code has not been received from entropay with only the £1 debit showing

[Bunneh]

Yes it ia problem most people get where the code doesnt show up. No point calling the bank asking for the code on the description because they see what you see.

This is why you ask for the payment approval code.. which is the code they get when they take the funds from you and give it to entropay.

That code needs to be given to entropay if you cant get the other one the normal way.

[RosieTosie]

Originally Posted by Bunneh

Yes it ia problem most people get where the code doesnt show up. No point calling the bank asking for the code on the description because they see what you see.

This is why you ask for the payment approval code.. which is the code they get when they take the funds from you and give it to entropay.

That code needs to be given to entropay if you cant get the other one the normal way.

Just tried that one Bunneh and it didn't work, bank has absolutely no code number attached to that £1 debit fro Entropay, they said unless a specific code like the ones from paypal when they make a first payment to a new user's account, is given then they never have codes with transactions and the only people who would have it are Entropay themselves!