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sent a parcel signed for
 

customer asked for tracking and says its not her signature so what next?:confused:

Re: sent a parcel signed for
 

Depends on the value of the item, if you want EB to look into your account and the history of the buyer.

Re: sent a parcel signed for
 

Have you asked if a friend or family member could have signed for it and forgot to tell them before you call their sorting office to talk to their postman?
Or have they called their local sorting office?

Re: sent a parcel signed for
 

Did you send it to the correct address?

a neighbour could have signed for it..

Re: sent a parcel signed for
 

value of item is £20

Re: sent a parcel signed for
 

If you sent the item to the correct address, you will be fine as it is signed for and will have the area that it was signed for at on the online tracking and ebay/paypal will see this.

Re: sent a parcel signed for
 

will ebay refund me?

Re: sent a parcel signed for
 

it looks like a business address so i need to find out if its a home or business premises

Re: sent a parcel signed for
 

i will Google it later and get back ok

Re: sent a parcel signed for
 

sent this just now

there are 2 business at that address ones a a vets and the other is a surgery u need to ask everyone and find out who signed for it
as i can not proceed further without the drivers mobile and asking him which is my next move

Re: sent a parcel signed for
 

happens with businesses, someone else signs for it and either buyer does not get it due to it sitting in postroom or been nabbed or misplaced......check signature and call business, you will prob find someone works there with that name eg. receptionist/postroom...its happened to me, buyer goes quiet once you inform them of the facts......

Re: sent a parcel signed for
 

This happened to me with an £80 item.

The buyer mentioned that he never received it, so I checked the sig name. Turns out his neighbour signed for it.

Re: sent a parcel signed for
 

You sent it recorded so your okay, you have proof.

Re: sent a parcel signed for
 

Wether th buyer signed for it or a business partner you are covered as your tracking shows it was delivered to the address.

It is up to your buyer to figure out who signed for his parcel, it should not be hard for them as you get a hand written name and signature on the tracking.
If he opens a case it will show as delivered.

Re: sent a parcel signed for
 

they found it lol

Re: sent a parcel signed for
 

good to hear.. headache averted :thumb:

Re: sent a parcel signed for
 

Phew. Lucky you.

On to the next sale.

:thumb:

Re: sent a parcel signed for
 

yep but its quite today not one sale

Re: sent a parcel signed for
 

Not all days are stellar sales - check out if competition is having a field day...

Re: sent a parcel signed for
 

just checked and my prices are now 50p cheaper than all the comp feel better now and 2 sales already
and now i no why Aldi is the best keep em cheap

Re: sent a parcel signed for
 

Hi guys , the parcel is sent by air mail. Tracking result now is: deliveried . the buyer sent me email before and after X'mas said she hasn't received the parcel , and I have replied said it's still during transport due to no update information online at the time .

And the buyer has now open a case request a full refund . i have copied the signature on line and sent it to her ( it's her name ) . What I should do next ?

Re: sent a parcel signed for
 

She is requesring a refund why?

Re: sent a parcel signed for
 

I bought a women's running jacket at a discounted price from Aldi and sold it for a profit on eBay, always interesting to see what they are selling off at even cheaper prices that
can then be sold on eBay for a higher price

Re: sent a parcel signed for
 

SHE SAID SHE HASN'T RECEIVED THE PARCEL .

IT SHOWS THE PARCEL WAS SIGNED FOR ON THE 16 DEC online now

it said during the transport when I checked it before and a few days ago and so I replied her email and told her to wait a few more days .

And she open a case yesterday to request a refund said not received the item .

Re: sent a parcel signed for
 

Was it signed by her?

Re: sent a parcel signed for
 

I would wait for the buyers reply.

If there is no reply and it gets bumped upto eBay I cannot see them deciding in the buyers favour if they buyer has clearly signed for the package (stranger things have happened on eBay though)

Re: sent a parcel signed for
 

it's not her signature .

Re: sent a parcel signed for
 

Ive had two past cases on real.accounts whereby item was signed for but buyer claimed it.wasnt them.
Both times i was fine.
The story later unfolded on both cases that it was their flatmate that signed for it :-)

Re: sent a parcel signed for
 

Send a quote to shipping company saying what the problem is.

Also ask the buyer to fill online crime report and send you reference number as you suspect that item could have been stolen. Its a bit harsh but helped me few times.

Re: sent a parcel signed for
 

Refund it move on part of doing biz

Re: sent a parcel signed for
 

I would rather lose it than have eBay look into your account, I hate problems like this.

Re: sent a parcel signed for
 

You care about the account your worried about 35 bucks come on man its not even worth your time.

Re: sent a parcel signed for
 

Agree for the low amount but I do see the OP's principle on this...

Re: sent a parcel signed for
 

why should OP refund if they have tracking?

it could be a number of reasons why someone else signed, inc a scam, or postal mistake and you should do some investigating with the name, but bottom line is you have a receipt with the buyer address on it with corresponding tracking, closed case.

what is the point of getting tracking, if you cannot submit it when needed.

Re: sent a parcel signed for
 

You always submit tracking sooner the better

Re: sent a parcel signed for
 

I have sent a copy of the signature I got from royal mail website and sent to the buyer and ask her to check with family members or neighbours . Not hear anything from her for 2 days now , not sure if she found the parcel ....it's £50

Re: sent a parcel signed for
 

The ups and downs you got to love them

It really good you got a result, however I would be more worried about your account and about how its going down soon if you don't change your selling strategy