Forum

wrong flavour whey
 

I sent the wrong flavour whey to a buyer who wants to send it back and wants a refund on his postage
should i agree if he leave positive feedback?

Re: wrong flavour whey
 

So you sent the wrong item to someone, and now your playing hard ball about refunding them there postage costs to send it back to you?

You really need us to answer this for you....? I reckon if you really think about it you can work this one out yourself.

Re: wrong flavour whey
 

Agreed, you need to think more about your customer service skills.

YES, you pay return shipping if it's your mistake by all means, if you want it back.

If it was me, I would try and work out something with the buyer. Maybe a 50% refund and they keep the item.

People love getting stuff for half price. :)

Re: wrong flavour whey
 

Or, tell the buyer to keep the wrong whey and send the correct flavour.

Appear caring, considerate, a seller worthy of 15% discount from ebay.

Time to start those baby steps.

:pound:

Re: wrong flavour whey
 

Think of it as a customer.
Would you be happy to pay for an error the seller made.
I don't think so

Re: wrong flavour whey
 

wow OP i feel so sorry for you with the endless amount of problems you have with paypal and ebay.. :s

Re: wrong flavour whey
 

This is what I do. I say something like "So so sorry, a total human error from a sleep deprived new dad!" (this makes me a real person rather than an ebay name haha!) "I will send another out today and please keep the other one for your own use or for a friend"

I got top rated seller in 3 months on my last account from things like that.

Re: wrong flavour whey
 

OP there does become a point where you need to start thinking for yourselves. Customer service skills are vital in the online marketplace as there is no face to face interaction.

Just use your brain on this - your mistake, your turn to sort for the buyer. Play this one wrong and expect a nice big fat neg.

:peace:

Re: wrong flavour whey
 

Takes a bit of thinking this....

Not sure if the OP ha......

Vital to be able to handle the customer.


Well done for getting TRS.

:thumb:

Re: wrong flavour whey
 

Thanks. My rule of thumb is: what is more detrimental - losing a bit of profit or a bad rating. I nearly always go with the latter.

Re: wrong flavour whey
 

Damage limitation. Look it up Steve.

Re: wrong flavour whey
 

got it i will give him free whey for a year and pay postage lol

Re: wrong flavour whey
 

Simple situation - you made a mistake...take it back right away and let the positive refund come.

You want a repeat customer? Send a thank you gift for being understanding

Re: wrong flavour whey
 

Make it even simpler for you.

Send a fresh sample of the correct flavour, a few goodies & let them keep the other item.

What if that wrong flavoured whey is now in a damaged package? Cut it out of your business with out more fluffing around.


That's giving service.

:thumb:

Re: wrong flavour whey
 

Don't play hard ball if you made the mistake. Time to make things right.

Re: wrong flavour whey
 

it's always best to rip people off

Re: wrong flavour whey
 

You mean if they get in the whey of your business, unkown5454?



Soz, someone had to say it.


:pound:

Re: wrong flavour whey
 

refunded £10 he was very happy do I get a gold Aspkin star?

Re: wrong flavour whey
 

Nope, you now have 5% towards fees reduction for ebay selling.

:boink:

Re: wrong flavour whey
 

so fee reduction is not a good idea u mean?

Re: wrong flavour whey
 

GB is saying that you are moving in the right direction to get the EB TRS fee reductions. Which is of course a good thing.

Re: wrong flavour whey
 

Quite the question - on the offnote, any samples? :d