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courier didn't deliver
 

It never rains but it pours!
I sent a parcel on 20th September with Parcel2go. Checked it after a week. "held at depot" Couldn't contact P2G for another week. They looked in to it. Heard nothing for another week. Emailed buyer to explain the problem. Checked again now says " further delivery info received" Then NOTHING. No change. Can't contact P2G. Several apologetic emails to buyer. Buyer never replied to any of my emails. Final mail to buyer saying I was willing to send replacement first class and if other turned up they could keep both. Still no reply from buyer. Still can't contact P2G. Still no change on tracking. BUT buyer now opened "not received" dispute.
No doubt another black mark on my DSR's. I'm NEVER going to get it back below 5% at this rate
Stupid question but I don't suppose eBay would lend a sympathetic ear?

Re: courier didn't deliver
 

Upload the tracking details though the case.

That is all you can do at the moment.

eBay are unlikey to be sympathetic

Re: courier didn't deliver
 

Yes, already done that

Re: courier didn't deliver
 

Can you not contact the courier direct since parcel2go is a middle man.

I have contacted the courier direct with a parcel2go tracking number.. so it is possible :)

Re: courier didn't deliver
 

I always call the customer when I can if I need to contact them about something like this. A lot of people don't know how to check their massages, especially with Amazon.

Re: courier didn't deliver
 

With the problems I'm experiencing at the moment I could do with a good massage!

Re: courier didn't deliver
 

There IS a God after all. I emailed the buyer very grovelling. Got a reply saying return request removed and apologised for not reading my emails.
Win some, lose some

Re: courier didn't deliver
 

Just one point. Would this still go against my DSR's?

Re: courier didn't deliver
 

It has been known too. Best to call eBay to confirm and make sure it is removed against your scores.

Re: courier didn't deliver
 

This is interesting. At long last P2G have got back to me and it appears that Hermes will not deliver to this address because it is a traveller's site, and are returning the parcel. Now, will that be enough evidence for eBay to remove the black mark from my DSR?