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- - double whammy (https://www.aspkin.com/forums/uk-ebay-paypal/78804-double-whammy.html)

ceebee

10-24-2014 11:21 AM

double whammy

I had a parcel go missing in September. The buyer opened a case for item not received, I refunded immediately and the couriers paid out in full. Buyer then gave me a negative feedback. I have checked and this now shows as two defects on my DSR's. Correct me if I am wrong, but I understood that eBay would only count one defect for the same item

YEbayY

10-25-2014 08:12 AM

Re: double whammy

No they would not,

What i would do is send a very formal message to the buyer along with a feedback re-submission form. Say that the parcel was acknowledged missing by the courier thus making it not your fault.

Hope everything works out buddy

rsot	10-25-2014 08:34 AM

Re: double whammy

You can get up to 4 DSRs since there are four "star lines" to click - different metrics

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