lamont | 11-27-2014 06:09 PM | Ebay case closed wrongly in buyers favour. Hi,
A buyer made a return request which I accepted, the buyer uploaded a tracking number which showed it was posted but I never received the item back, presumed lost by royal mail. The buyer today escalated the return to ebay as I hadn't refunded them and ebay closed it within 5 mins in the buyers favour and refunded them leaving me without the item and a negative paypal balance. I am trying to appeal the case as it was a £150 item but the only way seems to be by ringing them. As it is a stealth account I would rather not do this. Has anyone got any direct email addresses to contact ebay, especially the appeals department? Ive tried chat but they just keep telling me to ring.
Thanks |