Forum

Handling a refund
 

My buyer has messaged me with a complaint. It is extremely nit picking but I want to avoid defects or negative feedback at all costs so have offered a partial refund, which has been accepted. He says thank you very much and will leave good feedback- job done! BUT, is this still likely to show up as a defect on my dashboard?

Re: Handling a refund
 

Was a case.opened?
If not and its just a.partial refund through paypal, then i wouldnt have thought a.defect occured. I might be wrong but thats my take on it :-)

Re: Handling a refund
 

No case opened

Re: Handling a refund
 

Pretty sure you are safe then.
For all pp or ebay know....youre offering a postal refund.
In the past ive not liked to guess postage so if someone bought.two thngs, i would ask them to pay as normal and once sent, i would offer a partial refund as way of a postage discount.
Never got any defects for that as far as im aware :-)

Re: Handling a refund
 

No case - no defect ...exception: should buyer leave you negative feedback, then you will have an effect on your account