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Account hacked multiple times
 

My account has been hacked a number of times in the last 6 months. Our most recent hack today we received a chat transcript from Ebay and someone basically just logged in as a guest gave them my name and my email address and told them they wanted to change the email and password and Ebay just changed that information. When I called Ebay to get it back they asked me all sorts of security questions and it took me 30 minutes on the phone to convince them it was my account while it took this imposter 5 minutes in the chat to get the information changed and lock me out of my account.

This has happened no less than 4 times in the last 6 months between my Ebay UK and US account. After talking to Ebay they claim there is no way we can secure our account further.

Does anyone else know of anyway to protect their account? I know they dont offer keyfobs and our passwords are crazy long and hard to hack. I wish there was a way to lock the email address and not allow them to change it without a special password or something.

Has this happened to anyone else and did you find a fix?

Re: Account hacked multiple times
 

This kind of behaviour may be linked to the items you are listing! do you list high risk items like tech? mobile phones and their accessories? These kind of things tend to attract scammers, try listing some low risk items for a while and the scammers will leave you alone and go after some of your high risk competitors!

Re: Account hacked multiple times
 

I would change all pc's you use to access eBay as they may have access to it. Maybe keylogger or something. Extra long passwords are impossible to break, well maybe not impossible but it takes lots of time

Re: Account hacked multiple times
 

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Re: Account hacked multiple times
 

Hackerslist.com launched properly a few months back.

Has made it way easy for disgruntled businessman to reap some revenge for peanuts.

Re: Account hacked multiple times
 

What OS are you running: is it on a PC or laptop? Age of same too.

What security is in place now?

:noidea:

Re: Account hacked multiple times
 

Yeah, we are doing over $1m a month in sales so it is high dollar value items. Unfortunately not really feasible to just de-list everything and wait. I was hoping Ebay would support us and find a way to not change our email and password everytime someone calls ebay and tells them they are me. The only information they have needed is my name and user ID which are readily available obviously.

I am amazed there is no way to get a keyfob or put a block on the account for changing your email or something. Or an add-on for Ebay that would provide extra security. Need to figure something out.

Re: Account hacked multiple times
 

This is not an issue of my computer or password getting hacked. It is Ebay customer service allowing random people to call in and give them my name and email address and then Ebay is allowing them to change the email address on the account and the password right over the phone.

Re: Account hacked multiple times
 

That is insane. They must really be talented.

Re: Account hacked multiple times
 

Run an antivirus on your PC and make sure you dont have any spyware, keyloggers, or trogans on it that may cause this.

Then change your secret questions and answers on your ebay account as this could be what is making them get passed chat

Also make sure your ebay and paypal passwords are different..

Re: Account hacked multiple times
 

I would run several AVs on your PC as viruses can be crypted to avoid getting detected.

Also check in your startup you will see it there, and open your taskmanager and see if you have more than one of the same browser
running,as most keyloggers run through your browser, it can be a number of other programs it can run as this is just an example.

Re: Account hacked multiple times
 

Am i missing something or is the op saying they are accessing his account via ebay chat

Re: Account hacked multiple times
 

Yes, they are just going to Ebay Chat and telling them their email account is shut down and they need to change their email to a new address and a new password and the Ebay rep is just changing it for them. This is how it has happened each time, the passwords are the max character limit with caps, lower case, numbers, and symbols, all jumbled together so it is not an easy password. We have not had any issues with paypal as they will not allow someone to call and change their email without verification.

Re: Account hacked multiple times
 

I have not been able to tell if they have to answer the security questions which are pretty simple when I call. Fathers age range, what company have you worked for in the past, and another one that someone could look up relatively easy since they can pull your name, phone number, email straight from the ebay listings.

Re: Account hacked multiple times
 

Have you called and tried to change it yourself and see what info they ask to do it and than verify the info they require is secure

Re: Account hacked multiple times
 

Here is the chat transcript:

Patricia Y. 16:11:55
Good day! Thank you for contacting eBay Chat Support. My name is Patricia. Can I please get your first and last name?

eBay_Guest 16:12:20
Hello my name is ******* ebay user id *******

eBay_Guest 16:12:51
I can not log in my ebay account and i can not reset my password as my email and phone are no longer working.....can you help me out?

Patricia Y. 16:12:55
Hi there *****! you really have a nice name. How may I help you today?

Patricia Y. 16:13:41
Thank you for letting us know your concern. You don't really have to worry at all because I will do all it takes to sort things out for you. Can you provide me your user id for me to check the status of your account please?

eBay_Guest 16:13:57
(USER NAME)

Patricia Y. 16:14:43
Thank you for the information. May I just ask you do you still have an access on the email address on file?

eBay_Guest 16:15:21
no is not avaible...

After that they basically just gave him the number to call and reference number and told him to call to change the email and password. It was that simple.

Re: Account hacked multiple times
 

Edit and get your personal data out of there

Re: Account hacked multiple times
 

What security questions is what matters so you can find out the leaks.

Re: Account hacked multiple times
 

Woah thats absolutely insane, I've managed TONS of accounts and never ever been hacked and I would never think it'd be that easy. Thats ridiculous, they must atleast ask them for the security answers?

If so you should start making your security answers like:

what is your pets name? DO NOT CHANGE MY EMAIL
what is your favorite toy? HE TRYING TO HACK ME

LOL

Re: Account hacked multiple times
 

If your turnover is more then a million a month you should hire a hacker to find the problem, he will advise you how to protect yourself. It can be one of your employees, it can be a hidden software, it can be one of your partners, anyway you need a security expert.

Re: Account hacked multiple times
 

that's worrying.

I thought they was supposed to ask you your security question to make an changers to your account.

clearly not.

can you ring them and ask them to put a flag next to your account, making sure if anyone rings in about your account they must answer the security questions ?


I also thought to change your email you have to provide password , to change your email I thought you was supposed to have access to your email.

CRAZY .

Re: Account hacked multiple times
 

Also more worrying that the OP has two threads going on the same topic. Really no help to be repeating info on a very serious topic.

:peace: