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- - Cancelling sale without defect (https://www.aspkin.com/forums/uk-ebay-paypal/84129-cancelling-sale-without-defect.html)

bigdaz

03-23-2015 06:52 AM

Cancelling sale without defect

Got a message from an idiot saying they bought item by mistake even though they paid immediately

can i cancel this sale without getting a defect, i know that if i just refund them it will be a defect

if i go through cancel sale -> buyer changed mind option will this be a defect?

Bunneh

03-23-2015 07:00 AM

Re: Cancelling sale without defect

This is what happens :

Quote:

A cancelled transaction will only count as a defect if the item was out of stock or it was sold to another buyer. If a buyer initiates the cancelled transaction, for example if they've changed their mind, it won’t count against you.

Always use the eBay cancellation process and choose the correct reason for the cancellation. If the buyer contacts you to request a cancellation/refund, please start the cancellation request in the Resolution Centre indicating it was requested by the buyer. Please issue the refund only after you've submitted the cancellation request. eBay monitors cancellations to make sure any ‘buyer requested’ cancellations were in fact requested by the buyer.

just_smile

03-23-2015 07:36 AM

Re: Cancelling sale without defect

Go to the Resolution centre. Choose the buyer and I agree to cancel a transaction. You are given 2 reasons for cancelling. Choose the buyer asked to cancel or address is wrong.

They are automatocally refunded (no need to login to paypal) and your final value fees are credited.

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