Defect % and removing defect
I've just looked at my defect % and it's gona slightly higher than I want it to be, but 3 item on the list are "items not received"
In reality I have submitted Tracking Number to both eBay and messages it to the customer. All customers have received all the items and they have long closed the cases, even left positive feedbacks.
Reasons why they opened the cases at first place were because the parcel took too long to arrive, but in all cases it was held in customs/depo for longer than usual and it's down to each country that I sent it to: Brazil, Romania and Russia.
If I'd get rid of those defect cases, my performance standed would be in good standing again.
If I phone eBay up and explain them the situation, are they likely to remove the defects manually so that my seller standard is back to positive or am I likely to get banned?
This is NOT a stealth account so I have no problems with any of the details or "other stuff" everything is legit and has been for couple of years now.
I'm just a bit sceptical when it comes to calling eBay because last time I got banned 3 weeks afterwards
Should I call, should I chat with them or should I just ignore it and wait for next evaluation date?
They dropped my listings from 100 to 75, that sucks:(
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