Forum

Cancelling An Order and Feedback
 

Can a buyer leave feedback on a cancelled order?

I know to refund first, then cancel saying the buyer asked to cancel to avoid the defect, but in terms of feedback, can the buyer still leave feedback on that order?

Ran low on stock with one damaged unit left, so emailed him to explain. Typical ebay buyer, its my fault the world has wars and famine all because he couldnt have his item! :)

Re: Cancelling An Order and Feedback
 

Yes, they can still leave feedback. If you run out of stock for something you're better off blaming the post for losing it. It's not very professional, but people understand more.

Re: Cancelling An Order and Feedback
 

Only thing that stops feedback being able to be left is an unpaid item strike.

Re: Cancelling An Order and Feedback
 

Thanks, yeah you are right, should of 'dispatched' it, not sent anything, then replaced it with new stock next week. Thought I was doing the honest thing, but should remember, the eBayer buyer mentality!

Re: Cancelling An Order and Feedback
 

Cheers dude, ah here goes a negative then I imagine.

Re: Cancelling An Order and Feedback
 

I try to be honest, but sometimes it's not worth it. I would never rip someone off, they will either get the item or a full refund instantly as soon as they ask, but people don't understand that stuff can break or not be up to standard. I usually just "dispatch" it and get more stock and then send it first class recorded as a "replacement" if they have messaged me. People usually get it within the estimated shipping time anyway, so it's not a complete lie.

This very rarely happens, but it has happened in the past.

Re: Cancelling An Order and Feedback
 

Yeah I agree, definitely one for me to remember, its actually what I have done in the past, but this time I thought I would be totally honest. Wont be doing that again in a hurry! :)