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- - Buyer opened defected item case with ebay, problem now sorted (https://www.aspkin.com/forums/uk-ebay-paypal/85095-buyer-opened-defected-item-case-ebay-problem-now-sorted.html)

mynameis

04-24-2015 05:15 PM

Buyer opened defected item case with ebay, problem now sorted

Had a buyer open a case saying the item was defected. I responded asking him how i could help. He then replied that its sorted. I only have 2 options in ebay, offer full refund, partial refund or respond to buyer. There is no other option.

I cannot see any cases in the resolution center either in Paypal.

What to do?

JamesNorth101

04-24-2015 05:19 PM

Re: Buyer opened defected item case with ebay, problem now sorted

The buyer would need to close the case if it is now sorted.

After 30 days the case will be automatically closed

mynameis

04-24-2015 05:33 PM

Re: Buyer opened defected item case with ebay, problem now sorted

Quote:

Originally Posted by JamesNorth101 (Post 662821)

The buyer would need to close the case if it is now sorted.

After 30 days the case will be automatically closed

Would it automatically refund the buyer?

JamesNorth101

04-24-2015 05:35 PM

Re: Buyer opened defected item case with ebay, problem now sorted

If no further action is taken the case just get closed.

joew8989

04-24-2015 09:51 PM

Re: Buyer opened defected item case with ebay, problem now sorted

does closed still count as a defect?

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