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refund of eBay charges on returns
 

I sent out a small electrical item for £15.00 a few days ago and it has gone wrong. The customer is very understanding about it and elected to contact me through email rather than the returns process. Of course I have refunded her in full and asked her to dispose of the item. My question is-
a) Can I get a refund of eBay charges without getting a strike on my dashboard, and if so, how?
b) If it is too risky what would you advise I do about the item which now appears as "unpaid"?
Thank you for any response.

Re: refund of eBay charges on returns
 

After a refund, click to cancel the transaction selecting the option that buyer changed their mind. Nowadays it seems to cancel it straight away as you already gave them a refund. If you select any other reason such as out of stock you'll get a strike.

It still stays in unpaid so then just archive it. I'm not sure if they can still leave neg feedback after this.

Re: refund of eBay charges on returns
 

1 - Refund purchase in PayPal

2 - Unmark as Payment received in eBay (sometimes this is done automatically, but sometimes not)

3 - Cancel Item - Problem with buyers address or they want to cancel.

Automatically goes through with no defect.

Re: refund of eBay charges on returns
 

you have to refund them the original postage too :/

Re: refund of eBay charges on returns
 

Good thread guys.. until now I have just been taking the hit with the ebay fees on returns!

Re: refund of eBay charges on returns
 

And why shouldn't you if there is a problem with an item?? :rolleyes:

Re: refund of eBay charges on returns
 

Yes thats the law if the item is returned.

Not neccessary if not returned, however you cannot cancel a transaction without a full refund inc postage, so ends up being ebay fees or postage hit. Take the postage hit and get a good feedback.

Re: refund of eBay charges on returns
 

havent had many of these but last time I did it ,it used to say when you press that cancellation button, that they would tell buyer you wish to cancel and they would be automatically refunded via paypal. But it does not mention the refund anymore, so unsure if you need to do it manually. I would always refund after, as opposed to before cancellation request anyway....

Re: refund of eBay charges on returns
 

100% refunds must be give. Cost of items and cost of postage and packaging.

That is UK law.

Re: refund of eBay charges on returns
 

I agree, full refund including postage if there is a fault. However, I got a message from a buyer over the weekend saying " I have just received the package but I have been bought one as a present, the package hasn't been opened so can I return it for a refund". In this case I replied that they can, but I will not refund my postage costs and will deduct a percentage for handling. I also suggested that they may prefer to sell it on eBay themselves! Not heard anything more from them.

Re: refund of eBay charges on returns
 

Agree with post #3 by wired - simple and keeps ppl happy.

Re: refund of eBay charges on returns
 

That is not how distant selling laws work in the UK.

You will need to give them a full refund including postage costs.

Re: refund of eBay charges on returns
 

Refund them and cancel the transaction saying they have changed their mind.
Make sure you select the reason or above or a reason that's not your fault or you will get a defect on your seller dashboard (i.e. running out of stock is YOUR fault, according to eBay you're disappointing POTENTIAL buyers by taking items off the site)

Re: refund of eBay charges on returns
 

You can get in to trouble for doing that if you are business seller.

UK law denotes you have to receive ALL the money they paid back. Its a real stickler, I hate it, but it is what it is, just have to swallow it.

If they report that to eBay, you will get in trouble. Is it worth it?

Re: refund of eBay charges on returns
 

Just done exactly how you suggested- couldn't believe how simple it was

Re: refund of eBay charges on returns
 

I'm good like that :)