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MC011 - eBay
 

Hello there, I recently received a restriction from eBay, I'm not entirely sure what triggered this since I have 100% feedback, and never had any issues at all with any customers. They initially asked for tracking for every time I sold, which I supplied them with, and now you've just come back and asked for pretty much all the stuff they should've already had. Any ideas on how to go about this. All help is appreciated. Thank you in advance.

Re: MC011 - eBay
 

100% feedback doesn't mean an account can't be restricted. It's your items that are causing the issue. Not sure what you mean by "how to go about this"...... The only way to have a chance of getting your account back is to supply what they are asking for. All documentation you send must show the stealth details.

Re: MC011 - eBay
 

Even if I a supply them with all the details they're requesting what are the chances of getting my account back, they've not even responded back to my appeal which was about the tracking information. And I got this restriction. That was well over 7 days ago.

Re: MC011 - eBay
 

MC011 almost always means it's an issue with your items, selling practices, or buyer complaints.

This type of restriction is notoriously difficult to overcome. You have nothing to lose by providing your docs. Not doing so will mean you will remain restricted.

Re: MC011 - eBay
 

The only thing I can narrow it down to is the items which I am selling, but by all means, they can request the docs, but they've been previously provided, yet they're asking for it again. Like don't they check before sending these kinds of emails. If they check, whatever docs they are asking for has already been provided. But I guess I'll just have to resubmit them again.

Re: MC011 - eBay
 

Speaking for me personally, anytime I got the dreaded MC011 it was definitely because they had concerns about the items I was selling. The first time they thought the items were non authentic, and another time was because an "anonymous" buyer reported the items. From the research I've done, it's a type of "Trust & Safety" security hold. They almost always ask about the items being sold and want documents for those.

Re: MC011 - eBay
 

After you supplied them with it, was your account reinstated?

Re: MC011 - eBay
 

It is holiday season. To get the first review of docs can easily be 30+ days and in my experience 90+ days this time of year.

I would not expect any response quickly. Once you load your docs one at a time, call into ebay and notify them. They will email the correct department but expect a long to very long wait for the docs to be reviewed. Typically this time of year, it will be after the major selling season. This is for ebay.com

Re: MC011 - eBay
 

Problem is I can't even call them because I bought this stealth and has a female name on it. :S

Re: MC011 - eBay
 

Update: I have now received a MC013 restriction and that was due to the discrepancy with the ID, given them everything today, and received an email straight after. With MC013.