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-   -   MC011 Your eBay selling account has been restricted (https://www.aspkin.com/forums/uk-ebay-suspensions/125751-mc011-your-ebay-selling-account-has-been-restricted.html)

DHMC 04-25-2019 12:13 PM

MC011 Your eBay selling account has been restricted
 
Just contacted ebay earlier and asked them why they have held funds on a transaction, a few hours later I get this...

MC011 Your eBay selling account has been restricted


Hello,

A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. A list of any removed items will be listed further down in this email.
- We have credited all associated fees except for the final value fee for your listing(s).

To help you be a successful seller and ensure a safe experience on eBay, we sometimes restrict selling activity, end active items, or suspend accounts until additional information can be verified or obtained. These actions are not necessarily meant to be a reflection of your account's activity, but rather a preventative measure.

To learn more about eBay's User Agreement, go to:
http://pages.ebay.co.uk/help/policie...agreement.html

To appeal this restriction, please review the following guidelines:
-- Provide proof of delivery for all of the items sold on your eBay account. This may be in the form of feedback left from buyers. If you prefer, you can submit tracking numbers for each of the items posted. This will help show buyers more of your selling history and will also allow us to confirm that your items have been posted.

To upload tracking to my eBay:
1. Go to My eBay. You may need to sign in.
2. In the "Activity" tab, click the "Sold" link.
3. Select the item(s) for uploading.
4. Click the "Add tracking number" button. You'll be redirected to the Add/Edit/Delete Tracking number page, where you can enter tracking numbers for the selected carrier.
5. Enter the tracking information.

If you use Selling Manager Pro to manage your orders:
1. Go to Selling Manager Pro > Sold.
2. Select the appropriate item(s).
3. Click the "Add Tracking Number" button.

When you submit the tracking number, it will be displayed below the item in My eBay "Sold" (for the seller), My eBay "Won" (for the buyer), and the View Order Details page (for both seller and buyer).

If you'd like to fax the tracking information, send it here:
eBay
Attention: SRM Appeals
(801) 880-7018
-- Address any outstanding concerns from buyers who have opened cases against you through eBay or PayPal.

To start this process on eBay, visit our Resolution Centre at:
http://resolutioncentre.ebay.co.uk

You may need to sign into your eBay account before proceeding. In the Resolution Centre you will find information on resolving problems with your buyer.

In some cases, buyers may also open cases on PayPal. You can resolve these cases by visiting PayPal directly. Log in to your PayPal account and then follow these steps:
1. Click the "Contact Us" link at the bottom of PayPal's home page.
2. In the "Email us" section, click the "Send us a question by email" link.
3. Click the "Disputes" button, and then select the appropriate button just below that.

For any open buyer cases against you in PayPal or the eBay Resolution Centre, you'll need to provide evidence showing that the reports have been resolved. These reports may be resolved if:

-- The buyer adds a follow-up comment to a Feedback comment, reporting that the transaction has been resolved.
-- The buyer writes to eBay letting us know that the transaction has been resolved.
-- The buyer responds to the open claim stating that the transaction has been resolved.
-- You can also provide proof of a refund to the buyer.
-- You can provide a valid tracking number for reports of items that weren't received. (Reports of items received in a condition that differs significantly from the item description can't be resolved by providing a tracking number.)

SaiJin 04-25-2019 12:15 PM

Re: MC011 Your eBay selling account has been restricted
 
So all they want is tracking? That sounds easy enough...

DHMC 04-25-2019 12:33 PM

Re: MC011 Your eBay selling account has been restricted
 
All my items are badges and are all sent first class stamp, no tracking I do take photos though

slokor 04-25-2019 12:49 PM

Re: MC011 Your eBay selling account has been restricted
 
That wont be enough for them. Its all about tracking for ebay (and paypal for that matter).

DHMC 04-25-2019 03:47 PM

Re: MC011 Your eBay selling account has been restricted
 
I have messaged all my buyers and asked them to leave me positive feedback

SaiJin 04-25-2019 05:59 PM

Re: MC011 Your eBay selling account has been restricted
 
Quote:

Originally Posted by DHMC (Post 997393)
All my items are badges and are all sent first class stamp, no tracking I do take photos though


Not a smart move. you NEED those tracking numbers.
So start doing this in the future.

For now yea... ask your customers to leave positive feedbacks.

just_smile 05-01-2019 11:55 AM

Re: MC011 Your eBay selling account has been restricted
 
Explain to ebay your item goes as a letter so you don't need tracking. The reps aren't all bad, give them a call and hopefully someone decent will help :)

iagree 05-01-2019 02:21 PM

Re: MC011 Your eBay selling account has been restricted
 
They did not care.
I gave all proof but still get permanetly banned from them

eBay is built on trust, and we want our marketplace to be safe for both buyers and sellers. We reviewed your account because of concerns with your selling activity. Based on our review, we've taken the following actions on your account:
- Indefinitely removed your ability to sell. You can't use other accounts or register new accounts to sell on eBay. If you do, your accounts could be limited, restricted, or suspended.
- Removed any of your listings. A list of any removed items will be listed further down in this email.
- We have credited all associated fees except for the final value fee for your listing(s).

You can still bid on items, buy, and complete transactions you have in progress.

If you think we’ve made a mistake, or someone has accessed your account without permission, please contact us as soon as possible. To reach us, go to eBay.com and click the “Help & Contact” link at the top of the page

We appreciate your understanding and cooperation.

Thanks,

kluedo 05-07-2019 03:00 PM

Re: MC011 Your eBay selling account has been restricted
 
Quote:

Originally Posted by iagree (Post 998955)
They did not care.
I gave all proof but still get permanetly banned from them

eBay is built on trust, and we want our marketplace to be safe for both buyers and sellers. We reviewed your account because of concerns with your selling activity. Based on our review, we've taken the following actions on your account:
- Indefinitely removed your ability to sell. You can't use other accounts or register new accounts to sell on eBay. If you do, your accounts could be limited, restricted, or suspended.
- Removed any of your listings. A list of any removed items will be listed further down in this email.
- We have credited all associated fees except for the final value fee for your listing(s).

You can still bid on items, buy, and complete transactions you have in progress.

If you think we’ve made a mistake, or someone has accessed your account without permission, please contact us as soon as possible. To reach us, go to eBay.com and click the “Help & Contact” link at the top of the page

We appreciate your understanding and cooperation.

Thanks,

Unless tracked ebay simply will never side with you....If it's of any comfort i was posting items tracked and had the wrath of a MC011 which melted the account too :(


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