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MC063 seller performance below standard and banned 98.9% feedback help ?
 

Hello I have recently been removed from selling items on eBay because apparently my DSR was not high enough, over the past year some items were lost in the post or late due to heavy snow , each time I kept in good contact with my bidders and refunded them ect but you still get some idiots who leave you bad ratings for no good reason.

I have now been indefinitely removed from selling on eBay, I have been a member for over 10 years and have a feedback score of over 10200 with 98.9% overall positives.

here is a screen shot of my feedback page
http://img11.imageshack.us/img11/3778/dsrebay.jpg

Uploaded with ImageShack.usCan anyone please tell me how I can appeal this and get my account back up and running fully, I have been a member for a long time spent thousands on eBay listing fee's ect and this is my only income I live off :(

thanks for your time reading this

Oh dear - I wish I had a pound for every story I have read on the forums like yours. The dreaded DSR will get you every time. Have you contacted EB at all and discussed it with them? While you know the reasons for the low ratings they don't
:pop2:

Hi there, yes ive tried talking with them they just copy and paste the same robotic answers each time :( ive not tried phoning them yet. Is there anything i can do to appeal it ?

I dont have a big income and selling a few nice items on ebay each week helped pay the bills ect, im an honest person ive never done anything wrong on ebay over 10 years. I had listed around 40 items over the weekend all have now been removed and all the hard working taking pictures and listing them :S for nothing

the low dsr's are for communication even tho i always reply to every email and help any buyer with any problems. I dont think its fair ive been banned indefinatly for this with no appeal or any information from them on how to get back up and running.

You have talked to live chat already? This happened for an account of mine but I got banned due to increased negatives. I spoke to live chat and was reinstated after 7-10 days when more feedback positive came in.

I tried with live chat i keep getting this person called retenta and they copy and paste the same things every time , then rudley cut you off from the chat

my detailed seller rating over 12 months out of thousands of sales
Your average/5-------------Low ratings (1s and 2s)
Item as described 4.81 1.20% (24)
Communication 4.78 1.15% (23)
Dispatch time 4.71 1.70% (34)
P&p charges 4.83 0.50% (10)

Pretty poor ratings as far as EB are concerned. Most of us are trying for 4.95 and above across the board.

I don't know about the long term if they will let you back on or if you will need stealth. Whichever it is you need to address the issue of your ratings. Sorry to say it OP but in this day and age they are simply not good enough to survive.

Maybe time to look at your business plan and start again. But you certainly do not want to be going again on the same basis as you have.
:pop2:

Those ratings are unfair, i post my items the same day as payment 1st class and always am in good contact with my bidders my business plan is near flawless for a small business seller.

however i sell many thousands of items a year, and 20 people leave low ratings due to stuff going missing in the post or late because of bad weather its not my fault, and i refunded or replaced these people in every case.

I dont see why i should be banned forever for such a small reason overall when you look at my account and im almost 5 star on eachSection. Has anyone any advise or know how i can take legal action against ebay or the bidders who unfairly ruined my rating?

I'm on your side hon - EB have no emotion, they work only on the figures - if the figures are bad your account will be toast. It doesn't matter how unfair it is, it doesn't matter that there is often no logic to it and it doesn't matter what the reason is. If the ratings are no good you are toast.

This is the new reality since the introduction of these ratings. I cannot get rid of them so I learn to live with them - and so must you - now - onto business - how can we help get you up and running again?
:pop2:

Your problem has nothing to do with shipping. Yes, those numbers are bad but it's your horrible descriptions that got you banned. For your account to have the "standard" rating, you can only have 1% or 3 maybe 5 low DSR's in the Item as Described category.

Also, you're really only 97% positive in the last 12 months with 1285 feedbacks. eB is being kind not to include your neutrals in the calculation.

Then there's the issue of calling ppl paying for your lifestyle idiots...Lots to work on.

Ohhhh this DSR sh*t! Seriously flawed. :doh:

Anyway, sorry for what has happend to you chrisgcox3, phone eBay and get some 'real' answers.

Its unfair for sure but those are bad DSR's for sure. I have about half you numbers when it comes to feedback and my DSR's are less than 2 in all categories (1's and 2's that is)

I put this in EVERY package and saw improvement from day one:

Thank you so much for your business. I hope I shipped this item to you in a manner that is consistent with your needs.
Please take the time to leave me positive feedback along with 5 star seller ratings in all categories. Any less than perfect and eBay will frown upon it which will directly affect my seller status. eBay's new rules are very strict with sellers these days. If I have performed any less than perfect, please contact me before leaving feedback. Thanks


I have even had sellers send me emails telling me that is something they will start using.


I think I even got it on here somewhere from another user too.

You cant say its just bad buyers, There are people with waaaay larger feedback numbers and have nearly all 5 stars in the DSR categories. They are doing it so you can to.

Wow, those are some really awful DSRs. You would need to sell several thousand items with perfect feedbacks to recover from that. From your track record, I don't think that's possible. I would just try going stealth.

Yes they are bad. Just like I can say in pretty much every post on here for people saying they are getting limited.


Straighten up !!!!!

You have to get these packages out fast, talk to customers, offer free shipping, and do what you have to do to please the customer. you have to eat a package now and then who cares, you have to keep dsrs up or else.

DSR's should be your #1 focus 100% of the time.

That is the root of all this crap we are all dealing with.

I like that Kingray - I will start using that from today:thumb:
:pop2:

Hi everyone,

I called some of them idois because they tried to blackmail me leaving bad feedback even tho the item had arrived to get money back as well as keep the item i had about 6 or 7 people do this to me, i contacted ebay for help and what a suprise got none.
And items that were damaged in the post again not my fault as i pack all my items up very secure and send by royal mail, and the buyer leaves bad ratings with out even contacting me first :S and then refuses to revise the feedback .

I would also like to point out i send my items the same day as the buyer pays, i always include a note similar to yours Kingray. And any problems i always help the buyer as much as possible.

I just dont know what to do, the items i sell i will loose all my many thousands of returning customers each year, and theres no way to make a similar username without ebay eventually working it out.
Any thing else i could try or should i just give up :( ?

Hmmm - I hear what you say - it's not your fault - OK - why do you think your customers are trying to blackmail you? Why do you think your packages get damaged in the Royal Mail?

You see, One of the things I sell is hatching eggs, eggs that people put in incubators, I send out many parcels every month by Royal Mail and I have never had an egg damaged. Not one

I have never had a customer try to blackmail me either.

What do you think it is that causes you to have these problems?

If you can identify that you are half way there to solving your problem
:pop2:

I am surprised, if i keep it above 4.6 they say nothing

Dont give up. We'll lick you into shape.:boink:

Did you by chance NOT read the post by the user stilltopseller?

Want a repeat? Well it's being repeated any way.

Yes, buyers are strange. They pay for us to keep selling. Now, in your few post your distaste towards them oozes all over the thread.

I am not saying you can not be unhappy with them. But if you are giving them the serve you describe here, you, yourself, you are a part of the problem too.

Customer is always right and when the customer is wrong, the naffin' customer is always right. Stop making it personal. Re-train yourself. Shove the attitude where ebay/paypal are....
Realize you need to re-do your selling methods.
What would be idiotic is to let them win:pop2:

OK, one last time. Yes, your shipping sucks. Your description is even worse. You got banned because you can't describe your items properly. You'll continue to get banned because you can't read and learn from your metrics.

Hello I appreciate the advise everyone, But I would like to point out im a honest seller I always describe my items in a detailed way and am honest about the condition.
I was always friendly and helpful to anyone who had a problem. I received most of the low dsr around the time of the big snow delay ( I emailed every bidder at this time and explained there will be delays ect) and I still got people complaining and left me bad feedbacks which is totally unfair :(
I am always friendly with my buyers i was talking about the ones who left me bacd feedback and even tried to blackmail me with bad feedback when the item had arrived to them.
Basically a good 10 year account has been unfairly banned because of things out of my control:(

as for saying my shipping sucks, I will tell you this I pack up professionally and post my items the same day, The postage cost is usually £1.30 I charge £2 postage to cover the cost of a jiffy bag ect.

^ I agree, I always seen you as an honest eBay seller trying their best.

Ignore them kind of remarks. Worthless. Pointless.

Just take onboard any relevant constructive critisicm and advice.

We are all in the same boat, we know how it is!

well said....the one who is shady

you have gone wrong somewere bud,wether it was your own fault or not

i remember when it snowed heavily,and it all went balls up

i think the more negative feedbacks you have the more likely customers will give you them

i think your best approach to this is go stealth

try to get your account back but all that bad feedback is just going to hold you back

start a fresh and learn from your mistakes,learn from the forumites

buy the stealth ebook,read it a few times,

you....will be back :)

snap, i've had the same happen to my 9 year old account, it comes as a shock, but super stealth is the way to go

Learning stealth will give you the skills to successfully run multiple accounts. This would have been perfect for the OP. Fall back on to some other accounts whilst trying to get this account reinstated.

No time like the present, I hope the OP puts the effort in to learn Stealth!

Are you sure there isnt anything else going on here. There is no reason ebay would kick you for those stats. I am assuming whether you want to admit it or not than you have been warned for something, and you continued to violate their warning. One of my old accounts I have 600+ positive 100% and i was warned about something, and was ignorant and did it again and was booted.

I have email them several times and they keep sending me this copy and paste email,

Hello Chris,

Thank you for writing back to us about the selling restriction placed on
your account "======". I understand you're concerned as you've been
an eBay seller for a very long time and that you've done your best to
satify your customers.

Chris, I've reviewed your account again; however, we're unable to
lift your restriction. You're no longer able to sell on eBay with this
account, but you may continue to buy items, leave Feedback, access
emails in My Messages and do most other administrative tasks.

I realise you may not have been aware of Seller Non-Performance. I've
included some information that may help you understand this policy.

Please know, as a seller, you're expected to perform in a manner which
results in a consistently high level of buyer satisfaction. If your
interactions with the eBay community create unacceptable levels of buyer
dissatisfaction, you've breached this policy.

Although you have done your role perfectly as a seller, there are still
some instances wherein your buyers may still not feel completely happy.

This is the reason why we always encourage an honest and open
communication on the site. Most sellers have managed to improve their
Detailed Seller Ratings (DSRs) by ensuring that proper communication is
made before completing the transaction.

To have a clearer understanding of this restriction, I suggest you take
the time to review your Seller Dashboard. You can view the dashboard
here:
...
You may also be considered performing below standard if you receive too
many cases of items not received or items not as described, or negative
or neutral Feedback.

For more information about our Seller Performance standards, copy this
link into a new browser window:

Seller performance standards

Chris, your patience and cooperation is greatly appreciated in
this matter. If you have questions or would like more information,
please don't hesitate to reply to this email.

Kind regards,

Dee
eBay Trust & Safety



its like talking to robots :( tried phoning them you get the same bland "i dont give a crap" reply and live chat is even worse.

Does anyone know of any other contact numbers i could try? maybe someone from head office ?

What do you want to talk to them about. Your DSR's suck and you got away with it too long.

What else do you need to know. everyone on here says the same thing. Get yourself together and dont do the same thing in the future.

You arent getting packages out fast enough, you are charging too much shipping, you arent communicating with your customers and they dont feel they are getting what is described in your auctions.

This is so simple I dont see why you wont listen to everyone.

You have to start over fresh. If you dont change things 110% you are going to get suspended again.

Ebay isnt the same ebay from when you started selling. you have to make the changes that they make work for you. You missed the boat.

sorry but its the truth.

Always depends what you sell, as some categories just seem to draw in the idiot buyer, or the competitive sellers

I got a 4 for Shipping today even though I undercharge by 40p for postage. Some people are morons, and eBay don't do enough to educate buyers on the difference between a 4 star rating or a 5.

@ensignia, exactly, this it a common problem with people leaving ratings for items on eBay!

VERY true.

I guess the only way to fix that is to just add free shipping and go that route. You already have to pay fees on the shipping anyway so why not.

I send items the same day like i said any bad ratings haver been for reasons outside of my control. I have followed the rules and done everything possible and more to keep my high feedback. I dont think its fair that any rating above 4 overall should be considerd bad enough to be perm banned?

Kinda feel liking screaming. Far too many posts have been a rehash of the you suck as a seller and ebay is sorting you out preaching.

Step back one minute because this thread has been bugging me. Bear with me (Ya gonna have to so there :rolleyes:)

Chris: what was the state of the account for say 6 months before the terrbily bad winter?
How did it stand then? can you work that out?

Did the nose-dive start as a domino effect of Chrimbo, bad weather, no deliveries and buyers not being happy.

Say from Mid/Late january did you manage slight improvement? .....

Way I'm looking is the account's life has had several disasters.... I am interested in more from Chris rather than more egg sucking xxxx

GB /lollipop - you could have been much more succinct in your response =) You are better than this ha

:slap: :brick:


That sort it, ha :rolleyes:

Lucy, long time no see, it's always good to see your pretty face around here :D

^ Don't be cheeky ;)

How did I know jbluntz would rear his ugly head? :pound:

Bad GB Bad.

:snicker:

TRY to stay on topic ;)

Glad I read this post, just joined today.
I too am nearly banned, sat here blaming the buyers when to be honest Ive been quite lazy in regards to posting & perhaps describing items "good working order" perhaps isnt enough lol.
Also have been a bit slow with dispatch...forgot what its like to be the buyer on the other end waiting excitedly for your item to arrive.
Time to jump before I get pushed, and start a fresh account, with way more effort put into description, 3 photos per item rather than one and free p&P.
will ebay let me close account and start fresh? or would i be better opening another account and keeping original one?
any advice very welcome.