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Old 02-24-2013
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Default Royal Mail Claim

I've sent an item via 2nd Class Recorded, buyer hasn't received the item and it's been a month so I got a P58 form to fill in to claim compensation,

It requires receipt but I purchased the item online, can I provide them with Amazon receipt which I'll print off?

Also how does the claim work? Original purchase price + postage = My claim costs?
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Old 02-25-2013
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Can someone help me please
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Old 02-25-2013
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i believe the max amount RM will pay is £46.00
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Old 02-25-2013
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Quote:
Originally Posted by they_screwed_me_too View Post
i believe the max amount RM will pay is £46.00
How does Royal Mail calculates the compensation?

Is it Original purchase price + postage = My claim costs?
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Old 02-25-2013
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it is the amount it cost the customer to acquire, purchase or manufacture the item

Postage refund, plus compensation on basis of the customer’s actual loss. This compensation is subject to the maximum payable being the lower of the market value of the item and £46.
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Old 02-25-2013
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Quote:
Originally Posted by they_screwed_me_too View Post
it is the amount it cost the customer to acquire, purchase or manufacture the item

Postage refund, plus compensation on basis of the customerís actual loss. This compensation is subject to the maximum payable being the lower of the market value of the item and £46.
I've purchased the item on Amazon for £36 and sold it on eBay for £24 and sent it via 2nd Class Recorded, do I provide Royal Mail the Amazon or eBay receipt?
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Old 02-25-2013
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Quote:
Originally Posted by Casterina View Post
I've purchased the item on Amazon for £36 and sold it on eBay for £24 and sent it via 2nd Class Recorded, do I provide Royal Mail the Amazon or eBay receipt?
it cost you £36 so provide them with the Amazon one
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Old 02-26-2013
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Originally Posted by derbydave View Post
it cost you £36 so provide them with the Amazon one
Will Royal Mail accept a print off Amazon receipt?

Also it will be £36 + £3.65 (Postage) = My compensation claim?
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Old 03-06-2013
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I've purchased the item on Amazon for £36 and sold it on eBay for £20, does that mean I'll get £20 plus the postage I paid to send the item to the buyer?
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Old 03-08-2013
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no.

likes been said...... give them the amazon one.

that what it cost you...regardless of what you have sold it for.

if the customer was claiming which they are not then the answer for them would be Yes.
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Old 03-14-2013
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Quote:
Originally Posted by TizWoz View Post
no.

likes been said...... give them the amazon one.

that what it cost you...regardless of what you have sold it for.

if the customer was claiming which they are not then the answer for them would be Yes.
I've sold the item on eBay, do I need to provide them the eBay sales page and Paypal transaction or just the Amazon receipt?

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Old 03-17-2013
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Quote:
Originally Posted by Casterina View Post
I've sold the item on eBay, do I need to provide them the eBay sales page and Paypal transaction or just the Amazon receipt?

Can someone help me please
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Old 03-17-2013
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@casterina, I never figured best way to do it either. If you provide transaction for paypal, on the page it is in stealth name, and different to the name you want your cheque in.

maybe better to avoid ebay claim altogether, just provide the receipt for when it was originally bought and say as little as poss.

as for buyer, they get a letter of confirmation from RM, they should just reply saying they did not get it, and you are good to go....
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Old 03-17-2013
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amazon one.... ignor that lot.

Like i said that would be relevant if it was the customer claiming.
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