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Starling account restricted
 

Hi guy need help from you
Just got email from starling

We perform a number of checks to keep your money safe
Our system have brought your account to our intention and temporarily
Restricted it while we look into it





Net setup

To help our review please answer the follwing about the credit below




Date and time xxxxxxxxxxxxxx
Counterparts. Ebay s.a.r.l
Reference xxxxxxxxx
Trascation type . Faster
Payment in 50.77 GBP credit


Date and time xxxxxxxxxxxxxx
Counterparts. Ebay s.a.r.l
Reference xxxxxxxxx
Trascation type . Faster
Payment in 64.77 GBP credit



Date and time xxxxxxxxxxxxxx
Counterparts. Ebay s.a.r.l
Reference xxxxxxxxx
Trascation type . Faster
Payment in 50.77 GBP (credit)


For the above


1 Please outline your relationship to payer


2 Tell us about the reason for these payments



3 Let's us know why the payments received was not in your name



What shall I say them help is needed

My starling is personal account

Ebay is stealth under abc name

It's a mismatch name what excuse can I give them

Re: Starling account restricted
 

Welcome to the forum OP - all the best as you master stealth :thumb:

Re: Starling account restricted
 

Thank you

Please anyone help

Really need to reply them back

Re: Starling account restricted
 

what kind of transactions did you have? why receive the payment?

Re: Starling account restricted
 

Sold some non branded jeans the payment is from ebay

Re: Starling account restricted
 

Geez , banks in UK can be a pain eh?

Tell them that it's a business name?

Re: Starling account restricted
 

understood - I guess the volume of these jeans might be the questionable factor on eb side

Re: Starling account restricted
 

From what he is saying the bank had a problem with miss match names

Not eBay having a problem with him selling too many items or selling high risk items

The amounts mentioned were small seemed miss match has caused problem on the bank side

Re: Starling account restricted
 

That's not a good idea given it's a personal bank account. Even then it would not satisfy the mismatched names issue.

I suspect they know what he's up to and with this kind of bank it ain't going to be easy to persuade them that either he's the owner of the ebay account and that the sales are of personal items.

IMO this account is dead as far as payouts are concerned, the best they can hope for is to remove the restriction and gain access to any monies held.

Re: Starling account restricted
 

I'd take a guess and answer the questions as followed:

1. My partner /relative
2. Sold items through our eBay account (joint)
3. You can only register one name on eBay and the account is shared between my partner/relative and myself.

Surely that should be enough?

I'm not expert though.

Re: Starling account restricted
 

Yep these seem to be the best option, say you and friend are selling stuff on ebay together to test the waters before creating a business.

I use 2 accounts from Starling and not had issues with mismatch names yet, although my payout schedule is set to fortnightly and I tend to leave the funds in there and use for all expenditures.

Re: Starling account restricted
 

I use starling too and no issues like this. 7 year or so old stealth account, signed up to MP in my real name 6 months ago.

I went into eb account owner info and found my details in there, the old stealth details no longer exist? So where and how is this name mis match happening?