London1234 | 05-22-2012 07:50 AM | FYI all....got this from EP when i asked them.
Hi ******,
Thanks for your email.
VISA payments occur in two stages. Initially, the merchant reserves the money, called pre-authorisation, from your card. At this point, you will notice that funds from your EntroPay VISA Card have already been deducted. Following this, the merchant has up to 30 days in order to claim the payment.
This is called ‘settlement’. If no such confirmation is received, the money will be refunded back to you. However, this amount can take up to 30 days in order to be completely refunded.
Your EntroPay VISA account statement shows only completed payments and not amounts that have only been pre-authorised (but not yet claimed). For this reason, the balance on your card and the list of payments listed in these views might not match.
The transaction will normally show on the account 2-4 days after the request.
I hope that the above is of help.
Kind Regards
******
Customer Support |